The Salesforce Software Development Engineer In Test position (Systems Analyst IV) reports to the Quality Assurance (QA) and Automation Manager in Health and Human Services Commission Information Technology (HHSC IT). This position is responsible for executing exploratory and automated testing activities in an Agile/Scrum environment to ensure high quality software and certifies compliance according to regulatory statues, policies, and procedures. Performs highly complex level diagnoses and test planning, documentation, and execution of Salesforce manual test cases.
This position will also create, design, and maintain advanced manual / automation test execution reports and dashboards. Makes recommendations for improving QA and automation processes and best practices based on analysis. Creates and maintains test and automation documentation on processes, policies, application configuration, and maintenance of help-related materials for business / QA team members. The position will lead, organize and clean-up Salesforce manual and automation test efforts. Works in collaboration with other team members and management.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees the manual and automation test effort of the HHSC Salesforce organization and its environments. Monitors the health of the environment by executing automated scripts regularly. Reviews reports and dashboards and monitors quality of the software. Troubleshoots and provides solutions to manual and automated test issues. Provides recommendations to the Salesforce team as needed. Accurately represents the business needs as requested and effectively communicates these needs with QA team and the Salesforce Development team and management. (30%)
Communicates with team members and relevant partners verbally and in writing on issues, resolutions, and expectations. Monitors and manages the team’s Salesforce SharePoint and/or Confluence. (30%)
Serves as the subject matter expert for HHSC Salesforce organization and its applications. Learns the security aspects of each Salesforce application. Meets with the Salesforce team to ensure proper guidelines are followed. Stays up-to-date with relevant QA and automation trainings along with Trailhead trainings. (10%)
Perform QAA Test plan / automation code reviews on Salesforce / non-Salesforce areas. (10%)
Coordinates with other team members on creating and updating applications automated test cases / manual test cases. (10%)
Creates and maintains reports and dashboards. (5%)
Performs automation code deployment as needed. (5%)
Knowledge Skills Abilities:
Knowledge of software QA methodologies, tools, and processes.
Knowledge of SQL and scripting.
Knowledge of Jira and common test automation software such as Selenium.
Knowledge of code coverage tools.
Knowledge of process or systems analysis and design work.
Knowledge of Software Development Lifecycle (SDLC) process for report development.
Knowledge of software usability concepts.
Knowledge of requirements traceability.
Knowledge of the Project Management Institute's (PMI) project management life cycle.
Skill in planning manual and automation test efforts in Salesforce applications.
Skill in performing thorough regression testing when bugs are resolved.
Skill in monitoring debugging process results.
Skill in tracking quality assurance metrics, including defect densities and defect counts.
Skill in communicating with different stakeholders to identify and gather system requirements.
Skill in troubleshooting and problem-solving.
Skill in verbal, written, and presentation communication.
Skill communicating with varied levels of staff and end users to develop positive and effective working relationships.
Ability to provide assistance by responding to inquiries from others regarding errors, problems, or questions about programs.
Ability to build consensus across multiple teams and working with teams located in different geographic locations.
Ability to work under pressure and successfully manage multiple, overlapping deadlines.
Ability to perform analysis and maintenance in a production environment, maintaining customer critical applications in a highly visible environment.
Ability to accurately track time spent working on projects, as well the ability to accurately estimate changes or enhancements.
Ability to analyze work related problems, draw evidence-based conclusions, and devise innovative solutions.
Ability to prepare and present accurate, concise, and reliable reports.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with major coursework in computer engineering or programming, information technology, or a related field. Appropriate experience may be substituted for the required education on a year-for-year basis.
Minimum of 3 (three) years of experience designing, developing, implementing, and executing Test Automation Framework in Selenium.
Minimum of 5 (five) years of experience in software development and quality assurance.
Experience in writing clear, concise, and comprehensive test plans and test cases.
Experience with both white box and black box testing.
Experience with Salesforce Applications.
Experience with Java.
Experience in Agile/Scrum development methodologies.
The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.
The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; the Texas military forces as defined by Section 437.001 of Texas Government Code; or an auxiliary service of one of those branches of the armed forces; and has been honorably discharged from the branch of the service in which the person served. Please Note that Military Occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 26, 030, C4|11, ISM. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide at http://www.hr.sao.state.tx.us/compensation/militarycrosswalk/militarycrosswalkguide.pdf
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.