- Driver's License
- Accounting software
- Writing skills
Under general supervision, ensure the availability, stability and integrity of voice, data, and security video. Plan, design, and develop local area networks (LANs) across the organization. Participate with the installation, monitoring, maintenance, support, and optimization of Communications hardware/software, Security Hardware /software and instillation/migration of data drops. Analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training..
Essential Job Functions
(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Monitors network environment, access, security, functionality and utilization; resolves traffic, security, and access issues; assures optimum network performance, system integrity and maximum uptime.
Liaises with Laramie County departments and entities to ensure continuity and integrity of communications services.
Coordinates special projects including upgrading equipment and enhancing current capability of existing equipment; stays abreast of changing technology in the communications and security industries.
Replaces defective equipment including phones, handsets and cords; door readers, cameras.
Monitors and resolves network operations; identifies and assesses hardware and software needs, and recommends improvements.
Monitors maintenance contracts to ensure coverage/minimization of costs for equipment replaced or purchased.
Coordinates/liaises with telecommunications vendors; conducts surveys regarding phone equipment and carriers; resolves billing issues with phone companies.
Perform PBX switch maintenance, troubleshoot and repair problems; contact vendors, facilitate repairs and programming.
Perform security maintenance, troubleshoot and repair problems; contact vendors, facilitate repairs and programming.
Manage development of technical infrastructure to support present and future operational needs; ensure compatibility and performance of integrated communication and security systems.
Maintain Communications accounting software.
Provide training to departments on use of VoIP phone systems; provide answers to questions; move telephones as needed, update switch as required.
Work on an on-call basis.
Performs other duties as assigned or required.
Knowledge and Skills:
Knowledge of County organization, policies and procedures.
Knowledge of security equipment.
Knowledge of telecommunications systems.
Knowledge of data cable and fiber optics
Knowledge of building infrastructures.
Knowledge of trends in telecommunications, security, and information technology systems.
Knowledge of accounting, budgeting, and reporting principals.
Skill in coordinating the upgrade and/or enhancement equipment.
Skill in ensuring the continuity and integrity of communications and security services.
Skill in monitoring security equipment and liaising with other agencies.
Skill in terminating data cable and fiber optic cable
Skill in Advanced Definity Administration, Call Center Administration w/Vectoring, Core Technical Training in Wiring, maintenance, and troubleshooting.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in Liaising with various internal and external parties in relation to security or telecommunications issues.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in phone wiring, project management, budgeting, software and hardware selection, and regulatory requirements.
Skill in establishing and maintaining effective working relationships with public officials, outside agencies, County staff and the general public.
Skill in effectively communicating verbally and in writing.
Associates Degree in Information Technology, communications equipment, or related field, or a minimum of 4 years experience with Lucent/Avaya Definity Systems, Audix Intuity and Microcall phone accounting software, OR equivalent education and experience, AND successful completion of a criminal history and background check. Must have a valid driver’s license with an acceptable driving record.
Must have or the ability to obtain a Wyoming Low voltage license within 6 months of hire.