This role focuses on administration, monitoring and maintenance of the Symitar financial core, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners. Personality and team focus are critical to success at UFCU.
With limited supervision the candidate must support secure Symitar functions based upon requirements. This candidate must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best-practices, supporting testing efforts, and providing documentation while working with business units. This role is also responsible for proactively providing project tasks and status updates. This role may provide guidance to junior team members. This role is an on-site role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(in %; all functions’ total should = 100%)
Essential Function Description
Serve as the subject matter expert for Symitar used by UFCU staff and members
Analyzes, develops, tests, engages with code reviews, and implements code in the Symitar environments including RepGen/PowerOn and other coding tools to create, troubleshoot or repair new applications, products, functionality, create reports/extracts and user input teller screens. Analyzes and maintains code for ease of processing to increase efficiency and automation.
Install, configure and maintain Symitar as well as retain application configurations
Support projects that enhance, upgrade or replace Symitar and other applications
Work with vendors to support, upgrade and maintain Symitar and other apps
Develop processing schedules and ensure scheduled jobs and automated processes run as designed
Performs a variety of complex programming tasks, such as designing, documenting and coding program logic.
Support/develop integrations with internal and external applications via API’s
Participate in after-hours systems support activities and on call rotation
Setup and maintain disaster recovery systems and procedures to support business continuity
Conduct disaster recovery testing of critical data and systems to assure its readiness when needed
Document application recovery procedures
Conduct proactive capacity and performance planning to ensure systems appropriately meet customer demand
Implement comprehensive system monitoring to reduce response time and minimize downtime
Incident Management and Request Fulfillment
Demonstrate service excellence with an emphasis on ownership of issues and drive for results
Complete incident and service request tasks in a timely manner in order to meet service level agreements
Troubleshoot and resolve complex issues.
Conduct root cause analysis as needed and take action to prevent future occurrences of incidents
Performs other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations
Associate or bachelor degree
3-5 years applied knowledge of RepGen, PowerOn, SymForm, SQL, HTML, CSS, .NET, scripting languages and online/mobile banking platform knowledge.
3-5 years financial technology
Ability to work in a fast-paced environment
Ability to engage in problem-solving skills to help identify and resolve issues
Careful attention to detail and time management
Effective communication skills
Experience working for a financial institution
Writing/Enhancing REST API’s
Specialized Knowledge, Licenses, Certifications, etc.
Demonstrated knowledge of IT technologies – server, network and storage
Superb analytical & troubleshooting skills
Excellent customer service
High level of organization and prioritization
Define and develop complex systems
Must be able to pass a financial and criminal background check
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The employee is frequently required to stand and walk.
Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may involve periodic stressful conditions.
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
May occasionally move from one work location/branch to another.
Public contact position, requiring appropriate professional appearance.
Frequent computer use at a workstation up to two hours at a time.
The noise level in the work environment is usually moderate.
CRITICAL JOB COMPETENCIES
UFCU Core Competencies. In addition to fulfilling the position’s Essential Duties and Responsibilities, an individual must demonstrate UFCU’s Core Competencies:
Leading & Developing Self
Nothing in this job description restricts management from changing any or all parts of the job description at any time.