- Technical Support
- Project Management
Providing Pre-service and Post-Deployment Aruba product technical support
Proactively analyzing and recommending ways to optimize and utilize on the customer’s Aruba investment.
Assessing and escalating technical issues in support of Aruba TAC and Product Engineering organizations
Collaboration in the development of mobility solutions; building test beds; conducting verification & validation testing; developing performance benchmarks
Actively seek to education and expand customer HPE-Aruba technical expertise through informal workshops, coaching sessions, design reviews, and documentation for customer use
Integrate as part and be accepted as part of the customer engineering and operations team
Quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE-Aruba products
Continuously educate and expand the technical expertise of the customer
Team with the Aruba Sales Team and be engaged in their work with the customer
Operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving
Maintain a sense of mission and focus on results that bring value to the customer
Minimum of Seven (7) years practical Layer 2 and Layer 3 internetworking experience required.
Minimum of Three (3) years practical and current hands on Aruba WLAN and 802.11 experience and expertise required.
Ability to design, deploy and troubleshoot IP and wireless networks, which includes enterprise IP networking, IP network security, authentication, certificates, remote access, network access controls, and IP network management, required.
Experience in trouble isolation and remediation at layers 1-4 (IP, MAC, RF, and some application level) required.
Experience and understanding of LAN/WAN architectures and designs; mobile networking, and cloud networking, required.
Good communications skills, both oral and written required.
Experience working in customer technical support roles; assessing and triage of troubles, managing trouble tickets, and trouble resolution, required.
Experience in addressing multi-variable trouble environments required.
Methodical approach to trouble resolution required.
Ability to accommodate non-standard work schedule required.
Ability to integrate as part and be accepted as part of the customer engineering and operations team required.
Ability to quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE-Aruba products required.
Ability to continuously educate and expand the technical expertise of the customer required.
Ability to team with the HPE-Aruba Sales Team and be engaged in their work with the customer required.
Ability to operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving required.
Ability to maintain a sense of mission and focus on results that bring value to the customer required.
Ability to attain Aruba certifications (ACMX, AWMP, ACCP, ACMP, ACCX), required.
Ability to be on-site at customer premises regularly, required.
Project management experience/skills/background, preferred.
Experience in consulting network engineer role, preferred.
Experience with SFDC Services, preferred.
Experience with Ekahau™ Survey PRO and Spectrum Analzyer, preferred.
Experience with Protocol analysis: TCP/IP stack and PCAP, preferred.
Experience with LINUX, XML, HTML, Powershell, Orchestrator, preferred.
Experience in identification of potential opportunities to for additional HPE-Aruba business, preferred.