The technical support and sales engineer position requires a customer service focused individual. The engineer provides pre and post technical support to customers. The position’s main focus is phone support which also includes chats, emails, create quotes, and enter orders.. The technical phone support requires the knowledge to select from a wide range of sensors and instrumentation to meet the customer’s application or requirement needs.
Shall maintain the quality requirements to meet the standards established by the Company.
Provide Customer Service by meeting the needs of the customer and providing an exceptional customer satisfaction experience.
Continue to learn and train on product lines and continuously update knowledge of new products. Identify customers' needs and provide the 'best' or 'total' solution from a wide range of products and services.
Maintain exceptional communication skills - both verbal and written. Create customer quotations and enter sales order. Meet and exceed key performance measurements which include quantity and quality metrics. Support Internal Customers such as: Customer Service, Sales, Canada, International Subs, etc.
Must thrive in a high performance environment.
Must have the ability to multi-task.