- Remote access software
- Dental insurance
- Health insurance
- Tuition reimbursement
- Paid time off
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
Note: this is a full-time role, working remote at your home office even post-Covid. The support hours are 8am - 5pm pacific time.
As a Cloud Support Engineer on our Virtual Desktop Managed Service (VDMS) team, you will provide technical support and implementation services to customers and partners. Virtual Desktop Service deploys and manages virtual desktops into Azure, Google Cloud Platform, and Amazon Web Services using either Windows Virtual Desktop (WVD) or Remote Desktop Services (RDS). In this role you will assist in management, migrations, and deployments VDMS, typically using shared remote access to the customer's environment. Virtual Desktops integrate with both public cloud services and traditional Windows and Active Directory components - both of which impact the choices made during deployment and subsequent management of the environment.
Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)
Experience creating, configuring, and managing public cloud components including virtual networks, virtual machines, network security rules, security contexts, and cloud services. Vendor sponsored certifications for specific cloud skills, such as AZ-103/AZ-104, AZ-300/AZ-303, AZ-301/AZ-304, will be considered.
Deeper knowledge of Azure services and components, particularly Windows Virtual Desktop, enterprise applications and service principals, Azure Active Directory, AD Connect, and Log Analytics are a plus.
Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation
Experience implementation and supporting cloud-based storage products, specifically Azure NetApp Files, Cloud Volumes On-Tap, and Cloud Volume Services
Ability to write and update PowerShell scripts
Ability to use scripts or programming languages to call APIs to retrieve data or execute tasks
Strong verbal and written communications skills are essential and are utilized in communicating with customers, partners, and internal team members. Most interactions are conducted via web meeting/ screen share, so candidate must be able to guide the execution of steps remotely.
Ability to work collaboratively with other engineers and managers in a team environment to share best practices, meet aggressive goals, and meet high quality standards.
Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements
Typically requires a technical Bachelor's degree with 3 years or more of related experience on above mentioned areas. Azure certifications are a big plus.
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.