Provides phone and help desk support for off-site and local users.
Provides technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from the application servers and third-party support agencies.
Screens, refers, and diagnoses internal/external inquiries and work requests as it relates to support of the application software.
Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
Provides end-user guidance and instruction to install and configure application software.
Provides end-user software resolution and recovery support.
Provides guidance and work leadership to less-experienced technicians.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
AA/AS or equilivant education and experience
3+ years of related experience supporting help desk operations or customer service.
Experience with one or more of the following is desired:
- Air Force Equal Opportunity Network (AF EONET)
- Air Force Way (AFWay)
- Automated Civil Engineer System (ACES)
- Aviation Resources Management System (ARMS)
- Cargo Movement Operations System (CMOS)
- Enterprise Solutions - Supply (ES-S)
- Logistics Module (LOGMOD)
- Online Vehicle Interactive Management System (OLVIMS)
- Security Forces Management Information System (SFMIS)
Experience with Air Force, DoD, the Field Assistance Service (FAS), or similar program highly preferred.
Excellent communication; business analytical; and problem-solving/troubleshooting skills.
Effective Customer Service; including a demonstrated ability to work cross-functionally.
Strong written and verbal English language skills.
Willing to work shift work, overtime, holidays and weekends.
Must be able to obtain an ACTIVE Secret-Level clearance and ability to maintain such clearance.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.