- Communication Skills
- Computer Networking
- Driver's License
What do you get when you bring together passionate and dedicated people and place them into a collaborative culture that fosters and promotes creativity, innovation and teamwork?
You get a company loved by its employees and its customers, with exceptional (97%+) customer satisfaction and retention, a Tennessee “Best” employer for 11 years running. You also get a company that invests in its people with dynamic, challenging work opportunities and continuous professional development as we deliver transformative solutions that enable our customers to streamline their operations while elevating their technology platforms.
Our formula for success is simple—seek innovative solutions, delight customers, get results that exceed client expectations.
Education Networks of America, Inc. (ENA) is seeking an experienced Field Engineer product to join our team.
The Field Engineer installs, troubleshoots, repairs and maintains all equipment associated with ENA services to the customer premise, including data, voice, and wireless communication systems. They will define and diagnose issues by applying technical expertise, product knowledge, communication and problem-solving skills, as well as use independent judgment to determine root problem cause and provide resolution to the customer. The Field Engineer must manage multiple assignments with shifting priorities and time frames to meet customer expectations.
Collaborates with ENA Engineers, Project Managers, and others to initiate technical process changes to improve serviceability, efficiency and customer experience.
Works with customers, vendors, and carriers to schedule on-site activities surrounding all trouble, survey and installation work.
Preps and tests hardware for installation. Updates firmware for each device. Ensures that all config components are in place and ready for production prior to dispatch.
Travels to customer locations to install, troubleshoot and support inside wiring from carrier’s demarc to access router. Troubleshoots network hardware problems, utilizes network analyzers and tests equipment. Responsible for knowing when to escalate issues to appropriate support group. Interacts with third party vendors and consultants on behalf of ENA.
Handles low voltage demarc extensions and cross connects between network devices which requires high-level knowledge of Ethernet communications and Layer 2 switching of the OSI model. Has a firm grasp on layer 1 connections (Cat 5 & 6 terminations, house cabling RJ21X and 66 blocks, identifying different fiber terminations) which will also be used heavily while in the field.
Creates, updates and maintains accurate site documentation including all pictures and documents associated with ISP and OSP work for ENA builds into customer’s facilities. Documents all project and trouble work proficiently in an internal ticketing system.
During ISP/OSP surveys, works with vendors and carriers to identify the most cost-effective pathway for both the customer and ENA. Works with the vendor to have a firm quote generated in a timely fashion for Project Management approval and PO creation.
Maintains appropriate equipment levels for specific coverage area. Work with Inventory Management to obtain hardware for upcoming installs. Tests and repairs equipment returned from customer locations.
Responsible for adhering to departmental inventory management discipline and keeping ENA’s Asset Management tool accurate and up-to-date in association with activities performed.
1-3 years of experience in the data networking field is required. A working knowledge of Cisco command line is required. CCNA certification is a plus. Experience working with carriers and troubleshooting high-capacity data circuits is also a plus.
Qualified candidates will also have experience with:
LAN/WAN/VPN and remote network technologies and protocols (i.e.TCP/IP, HTTP, FTP, ATM, Frame-Relay, DSL) routers, hubs and servers
VoIP installation and maintenance
WiFi design, installation and maintenance
Field Engineers must be able to occasionally lift and/or move up to 75 pounds.
Company hours accommodate our customer’s needs; evening, late-night, and weekend hours are sometimes required to coordinate customer project work, maintenance, or emergency trouble restoration.
This position must maintain a home office in Georgia. Travel is required 90% of the time, including overnight stays, as needed. A good driving record and a valid driver’s license are required to maintain this position. Travel can be local or anywhere in our customer base.
Education Networks of America ® is the leading provider of Infrastructure as a Service (IaaS) solutions to K–12 schools, higher education institutions, and libraries. Since 1996, we have worked with our customers to ensure they have the robust and reliable high-capacity broadband, Wi-Fi/LAN, communication, and cloud solutions they require to meet the present and emerging technology needs of the communities they serve. Today, ENA manages numerous system-wide and statewide contracts, successfully delivering IaaS solutions to more than eight million users across the nation.
In 2018, ENA joined forces with two companies who share ENA’s same vision and passion for delivering excellence—TeleQuality Communications (TeleQuality) and CatchOn. TeleQuality is a leading provider of high-quality Internet access, data networking, and communication solutions to healthcare organizations. CatchOn is a user-friendly data analytics tool that enables school districts to make data-informed decisions about the apps and online tools their educators and students are using. Collectively, ENA, TeleQuality, and CatchOn leverage their respective resources and expertise to deliver critical services and solutions to America’s community anchor institutions.
ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, sexual orientation, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business.
All offers of employment are conditional on the applicant successfully passing ENA’s standard background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.