- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
The Field Service Administrator reports to the Contact Center Manager and provides support to the Field Service management team and their direct reports related to administrative functions for the FSE Organization.
FSE Integrated Monthly and Organizational Reports -
Collect and compile information required to produce and distribute the AAI FSE Organization Monthly Report, including the update of charts and graphs included in the report. Support management report requests utilizing Oracle, Microsoft Office applications, and other FS Reporting tools.
Administration of FS Procurement Processes and Procedures -
Administer and oversee procurement activities within the FSE organization. Responsible for supplier management, including selection of supplier where applicable, supplier setup in the Advantest system, and management of ongoing supplier communications. Manage purchase orders and invoices for the FSE Organization and their suppliers. Assist with purchase requisition, approvals and purchase order issuance, acting as a liaison between the requestor, procurement team, Finance, and the supplier. Review all invoices to ensure accuracy and work with suppliers to correct any errors. Manage and monitor all blanket POs to ensure proper usage, invoicing, and remaining balance. Provide quarterly accrual reports as necessary.
Workstation Program and Parts Supply -
Work with FS team to provide support for customer's tester controller workstations, for OEM part repair and replacements. Place part orders for customers and assist with inventory management for workstation spares kits in the Bay Area and Austin, Texas.
Advantest Truck and Van Management -
Includes maintaining vehicle maintenance and mileage records, preparation of annual state registration documentation, and updating insurance and vehicle information.
Administrative Support -
Support the Field Service management team with various administrative requests, projects, meeting planning, conference room scheduling and arrangements, and miscellaneous requests. Coordinate the FedEx billable stamp program for customers and FS Engineers, which includes ordering and distributions of stamps and setting up FS engineers with online FedEx accounts as needed.
Calendar Management -
Provide updates to the Advantest Call Center calendar with FSE vacation and offline time entries. Maintain western region public FTO and calibration kit calendars. Administrative owner for several Outlook public calendars.
Associates Degree and/or five (5) years equivalent industry experience.
Demonstrated proficiency in the use of Microsoft Suite applications, particularly Excel, Word, and PowerPoint.
Demonstrated verbal/written communications skills.
Team/Customer-oriented approach to achieve results.
Additional Skills Preferred (but not required):-
Experience with working in an Oracle ERP environment.