Thank you for considering a career at Mercy Health!
This is what we were meant to do - Together!
The Telecom Engineer III responsibilities include assisting in enterprise network and telephony designs, implementation and ongoing support of voice infrastructures including both hardware and software components.Leads efforts to develop and grow enterprise call centers, systems lifecycles and standardization and refresh initiatives across all applicable technologies.Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects.Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms.Recommend, implement and document corrective solutions and preventative measures.Participate in evaluation and recommendation of new technology solutions.Provide Tier 3 support and guidance to IT for all health system and affiliate entities.Document work in the form of policies, standards, work instructions and knowledge base articles.
This position consists of ensuring solutions are delivered in adherence of defined standards and policy.
The Telecom Engineer III position is expected to lead technical projects as well as provide guidance to team members as needed to ensure quality and delivery of work.
This position is expected to work both independently and with various teams across the Bon Secours Mercy Health enterprise.
Engage in tier 2 and 3 troubleshooting on issues identified with deployed services, providing resolution and remediation
Recommend, implement and document corrective solutions and preventative measures
Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects
Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met
Provide training and mentoring on technologies to peers and colleagues
Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise wide deployments
Perform tasks related to the operation, servicing, trouble shooting, and administration of platform technologies:
Datacenter voice platforms
Distribution layer networking platforms
Cisco products including UCCX, CUCM, UCXN, and other core route/switch products
WAN Communications and QOS
Other Knowledge, Skills and Abilities Required:
Expert knowledge of various trunk types (analog, PRI, SIP, H323, etc.)
Expert knowledge of Cisco Catalyst
Working knowledge of Cisco ASA (ISE experience a plus)
Expert knowledge of Cisco Enterprise Wireless design and management
Expert knowledge Unified Contact Center Express
Expert knowledge of Unified Contact Center Enterprise
Expert knowledge Cisco Unified Communication Manager
Strong experience with Cisco UCS infrastructure components
Experience with enterprise-class Infrastructure environments
Able to prioritize and execute tasks in a high-pressure environment.
Ability to author technical documents and create procedure manuals
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
Strong understanding of the organization’s goals and objectives
Ability to conduct research into current and future technologies
Highly self-motivated and directed, with keen attention to detail
Healthcare knowledge/background including data privacy practices and laws
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
On-call availability 7/24 as part of a rotation schedule
Demonstrate a deep understanding of the application of technology in the technical environment and its business return
Be capable of designing complex technology solutions taking into account the existing tech landscape
Be capable of designing clear transition plans to demonstrate to a client how they can achieve their long term objectives in stages
Have the necessary communication and interpersonal skills to interact with clients at all levels
Have the ability to keep up to date with technology as it develops and inform their clients of the potential impact
Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client
Act as the technical point of contact for clients and technical teams throughout the client life cycle
Be self-managing and capable of prioritizing work load based on client requirements
Other duties as assigned
Mercy Health is an equal opportunity employer.
We’ll also reward your hard work with:
Great health, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify.
Paid time off
And a lot more
Scheduled Weekly Hours:
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email email@example.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at firstname.lastname@example.org.
Compensation & Benefits
EEO is the Law
FMLA Rights - English
La FMLA Español