The NOC Engineer will troubleshoot distributed network routers, switches and wireless equipment as well as video Head Ends (receivers, amps and dishes). Coordinate upgrades of equipment at locations. Provide phone support to field technicians and resident escalations. Monitor and analyze protocol / video communication to determine issues. Assist in design reviews for the new technologies. Escalate site outage issues to appropriate parties and communicate outages with customers and property staff. The NOC Engineer provides procedural guidance, training, and support to all members of NOC.
Engineer plan, design, troubleshoot network routers, switches, and wireless equipment. Coordinate upgrades of equipment at locations. Make design changes to meet best practices and set standards. Monitor and analyze protocol communication to determine issues. Assist in design reviews for the net technologies. Handle all escalated issues that NOC personnel are unable to resolve.
Functional areas of this position include but are not limited to: Responding to support inquiries and demonstrating knowledge of and confidence in Pavlov Media’s Products and Services. Answering incoming calls and maintaining set goals for service levels. Motivating and inspiring agents to follow up and complete cases, service calls, outbound calls, and the tracking of open issues. The NOC Engineer, working closely with the other NOC staff members as well as the NOC manager excels in training, learning, assisting, and supporting the goals of the team members and company.
Pavlov Media is an Equal Opportunity Employer