The Power Systems Technical Communicator is responsible for providing technical support to Service Departments in the Thompson Power Systems Territory as well as their customers. The candidate will act as a liaison between Thompson Power Systems and applicable Original Equipment Manufacturers (OEMs) to diagnose and repair a range of complex problems. They will ensure proper application for the equipment in question. The TC will act with integrity on behalf of the Company to ensure compliance with regulatory rules and company policies. The TC will demonstrate initiative, commitment to team work, while being a self-starter, and showing enthusiasm for customer service.
Essential Job Functions
Primary responsibilities: Aftermarket support for class 6-8 on highway trucks and Legacy Cat On-highway truck engines and CVT
Possess or be willing to obtain technical knowledge to support aftermarket repairs on major OEM trucks. This includes but is not limited to the following areas.
Cummins, Detroit, Paccar, Mack, Volvo engines
Diamler (Freightliner), Paccar, Western Star, Volvo, Mack
All truck systems with a primary focus on the powertrain and telematics components
Caterpillar 2007 truck Tier 4 Final engines and CVT
Respective proprietary software’s for various engines
Select aftermarket software’s (Texa)
Possess or be willing to obtain Class A CDL
Provide instruction to technicians on Cummins, Detroit, and PACCAR engines and software’s.
Provide instruction to technicians on other Truck OEM chassis systems which are not currently covered by existing training department classes.
As requested, travel to respective branches in support of business
Obtain and maintain select OEM Class 6-8 truck certificates
Secondary responsibilities: Caterpillar Electrical Power Systems, Industrial engine, and Marine systems
Work closely between Thompson Power Systems EPG Master technicians and Caterpillar Product Service Engineering in order to aid in troubleshooting and problem resolution
Provide accurate information from the factory to the Thompson EPG Masters and resolve problems in a timely manner.
Coach Thompson Power Systems EPG Master technicians in the correct use DSN requests
Develop personal relationships with factory engineers
Maintain necessary training to be proficient in new and changing products
Travel as necessary between Power Systems Branches, home office and factory training and conferences.
Must be able to rapidly multi-task and transition between Truck, and EPG/Industrial markets.
Ability to work with minimal direct supervision.
Proficient with schematics
Proficient and or comfortable with laptops, tablets, and other forms of technology
Willing to learn new technologies as they become applicable.
Obtain and maintain CAMPAR Certification to support Marine Engines
Support Olympian Products
Technical Communicators have a high degree of interaction with all levels of company employees.
Comfortable communicating in all mediums including but not limited to; Email, phone, text, and IM.
Comfortable with direct contact in branches and at OEM’s
Maintain repository of technical information
Comfortable requesting/requiring completed due diligence from Thompson Power Systems technicians, supervisors, and managers
High School or Equivalent or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)