System support and administration for a variety of applications around Operational Governance such as Micro Focus Service Manager and Universal Discovery, IBM BigFix, and TrendMicro OfficeScan.
Evaluates user needs and system functionality in order to ensure that customer-facing production and internal business systems meet the needs of individuals and projects.
Ensures the smooth operation of key business systems related to system stability and compliance.
Provides optimal security precautions including network and client firewalls, intrusion detection, anti-virus software, malware protection, data archival, remote access, backup systems, disaster recovery and credential management.
Manages crisis situations, which may involve security violations or complex technical hardware or software problems.
Performs regular system auditing tasks including daily log monitoring, regular system patch reviews and system alert message review.
Creates and regularly updates the monitoring systems for production systems to ensure that appropriate personnel receive early warnings of potential issues.
Effectively communicates relevant systems related information to the information technology team and superiors.
Responds to service desk tickets that may involve complicated technical troubleshooting, escalating to technical support and management.
Designs, configures and maintains configuration standards for critical business applications.
Architects, implements, documents and maintains all technology and procedures to comply with the security requirements of a financial transaction processor (PCI).
Continually keeps up to date with the latest technologies.
Carries an automatic notification device and is available for after-hours on-call support.
Maintains regular and predictable attendance at the worksite.
Works collaboratively in a team environment with a spirit of cooperation.
Other duties as assigned.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.