Monitor safety, security, and medical systems throughout the Institute, as well as functioning as a communications operator and dispatcher.
Knowledge of various UPMC programs and how to effectively and appropriately connect the requester to the specific program.
Dispatch appropriate personnel when necessary complete proper documentation.
Operate security PC Pak.
Contact and dispatch the requested on-call person as well as building engineer and housekeeping staff, when necessary.
Maintain accurate logs within guidelines of department, to include monitoring of UPMC vehicles, keys, valuables, radios and law enforcement's weapons.
Familiar with staff and residents' information, as well as visiting hours, and hospital policies (perform the role of phone directory for staff and visitors).
Initiate required response to the various security systems to include emergency body buttons, panic buttons, closed-circuit televisions, VCR's and burglar alarm systems.
Monitor various other alarms contained within the security systems office.
Dispatch appropriate personnel when necessary and complete proper documentation.
Manage various forms of communications to include the back-up paging system, security intercom systems and the power failure telephone system.
Perform well under conditions of emergency of high stress to include implementing the appropriate emergency response, as well as proper tracing of phone calls in the event of a possible threat of danger (i.e., bomb threat) or patient-related assistance (i.e., suicide).
Ensure all aforementioned equipment is functioning properly.
Any and all discrepancies to be immediately reported to the appropriate responsible department, as well as ensure accurate timely documentation is completed, to include phone or utility disruptions.
Dispatch appropriately and document any/all necessary discrepancies.
Assist management in filling Security Officer call off.
Maintain daily record of all on-call personnel to include Administrator-on-Call, Maintenance, Construction, and any other pertinent staff.
Receive and dispatch all calls requiring Security Officer or agency guard's response. Security Systems office functions as the base station for the hospital's Security Department internal communication.
Change VCR tapes as instructed.
Conform to strict confidentiality.
Ensure proper documentation of the above responsibilities.
Contact Campus Police and/or Pittsburgh Police for backup in emergency situations.
High school diploma or equivalent.
Basic computer knowledge and skills and flexibility to work rotating shifts are required.
The ability to deal effectively with people is necessary.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran