- Bachelor's degree
- Associate's degree
- Driver's License
- Computer literacy
- Communication skills
- Computer networking
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.
The Field Service Engineer is a field based position that is responsible for customer support activities with a focus on preventative and corrective maintenance of instrumentation. The successful candidate must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments. The ability to manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Technician will also represent the company in a positive, professional manner in all dealings with Epredia customers, both external and internal.
2-3 years of field service experience
Bachelor’s Degree preferred or Associate’s Degree with applicable related experience.
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
Must possess basic software skills and computer literacy.
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
Good written and verbal communication skills, self-motivated and an effective team player.
Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Review available technical literature to maintain an awareness of current laboratory practices and procedures.
Provide on-site product installation and customer training, on an as-needed basis.
Physical requirements include the ability to lift 50lbs.
Up to 80% travel may be required to meet customer needs.
Must possess a valid driver’s license.
Familiarity with Anatomical Pathology instrumentation.
Experience with Laboratory Information Systems / networking instrumentation.
Experience with optical instrumentation.
Non-Negotiable Hiring Criteria
Associate’s Degree with applicable related experience.
Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.