Technical Support Engineer
Broomfield, CO

About $54,000 - $68,000 a year

At VMware we strive to help veterans’ transition to civilian employment as we value the work ethic and unique skills you bring from your service. Here you will be enabled to grow as a leader, engage with different communities and drive business impact. We provide options for VMware certifications in a number of IT Disciplines and tracks so that you can increase your capabilities and knowledge to grow your career

We are committed to building and nurturing out relationships with each other and our customers, partners, shareholders, and community. You’ll be at home and learn from your fellow servicemembers through our active veterans’ community

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

Job Role and Responsibility

As a Technical Support Engineer, you will provide support to partners and customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

Daily Functions:
Resolve customer issues via the telephone, email or remote session
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base
Create new knowledge base articles
Document case work accurately to ensure the correct level of detail is available for colleagues.
Required Skills

A motivated self-starter, self-learner, and embraces challenges
Logical approach to problem solving
Strong interpersonal communication and customer service skills
Strong aptitude for learning new technologies

Previous Experience:
Relevant military experience/training or IT certifications or a relevant college degree

Entry level to expert level of knowledge in any of the below:
Linux and/or Windows systems administration
Networking (Routing, switching, IP Protocols)
Databases and/or Storage
Scripting (ex. Python, Perl, Bash, Shell)
VMWare or virtualization products
This job opportunity is not eligible for employment-based immigration sponsorship by VMware
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