Just like the children we serve, Children's is growing quickly and hiring a PC Support Specialist to install/upgrade hardware and software on portables, desktops, computer wall mounts, computer carts on Windows 7/XP systems and diagnose and remedy problems with all types of PC’s and peripherals. Respond to service calls that have been relayed by the Helpdesk.
Installs/upgrades hardware including portables, desktops, computer wall mounts, computers carts, printers, document scanners and bar code scanners in accordance with standards.
Maintains high level of performance to keep departments running efficiently.
Implements new hardware without adverse effect on current production systems.
Installs/upgrades software on portables, desktops, wall mounted computers and computer carts on Windows 7/XP Systems in accordance with standards.
Develops installation methods that minimize impact on customer systems.
Engages in periodic contact with customers for feedback on software performance.
If negative feedback is encountered, determines source and corrects deficiency using acceptable troubleshooting techniques.
Diagnoses and remedies problems with all types of PCs, peripherals and applications in accordance with standards.
Diagnoses problems with network connectivity.
Responds to requests for assistance and diagnoses problem using appropriate troubleshooting techniques.
Evaluates performance of PC hardware and software and initiates actions for repair and improvement.
Maintains up-to-date database of owned computer equipment and peripherals.
Validates and updates inventory in accordance with standards.
Participates in annual inventory process.
Regular attendance at work is an essential function of the job.
Perform physical requirements as described in the Physical Requirements section
Performs other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Understand and use network principles to aid in troubleshooting problems
Understand principles of user applications to aid in troubleshooting problems
Knowledge of principles of personal computers,and other peripherals
Knowledge of the interfaces between applications and how that relates to the issues they are working
Knowledge of basic network operating system fundamentals
Skill in the operation and maintenance of the personal computers and peripheral devices
Skill in overhaul of computers and peripheral devices
Skill in diagnosing the interoperability of multiple applications on a single platform
Strong interpersonal communications
Ability to keep abreast of emerging technologies and their application to our environment
EDUCATION AND EXPERIENCE:
Associates degree from an accredited college or university in Information Technology or related field required, equivalent work experience may be substituted for education.
Minimum three years' experience with Windows 7, or XP including one year customer service experience required
Minimum three years' experience with Microsoft Office or Windows applications preferred
One to three years customer service experience is required
A+ certification preferred
Microsoft Certified Systems Engineer (MCSE) certification preferred
Employee’s identified as “high frequency” drivers will be required to undergo a successful motor vehicle record (MVR) check and meet requirements of the policy.