E Inc., together with our EBlock and EDealer brands, is creating the best digital auction and retailing platform in the world. To do that, we need people who are ready, willing, and able to develop, deliver, and relentlessly refine every aspect of the online buying experience. If you’re interested in putting your talent and passion to work for one of the fastest-growing companies in North America, we'd love to talk.
We are looking for a CRM Developer has experience with Zoho CRM to architect and develop functionality for our Sales and Operations teams. Though initially this work will be focused on building out Zoho for a business unit which heretofore hasn’t been focused on this CRM, once that work is complete, development will shift to integrating other instances of Zoho used by other divisions.
Initial work will include integrating Zoho data and workflows with other core applications and databases and then focus on efficiently capturing the client-facing activity of our team members. Roll-out of this functionality to the company will then include reporting/dashboard design as well as training.
This is a remote position and applicant can be based out of anywhere in North America.
The ideal candidate has previous professional experience in a role where they were required to utilize and develop on Zoho products.
3+ years’ experience with Zoho CRM
Must be an expert in Zoho automation workflow customization
Be technically proficient with Zoho Creator(Deluge) and Zoho Flow
Solid understanding of the Zoho Plus Products (Desk, CRM, Projects)
Excellent Written and Verbal Communication Skills
Integrate Zoho with core data sources to facilitate the synchronization of Account and Sales data
Innovate solutions to eliminate the need for client-facing Zoho users to “double-enter” their activity
Collaborate with stakeholders to intake feature requests, and constantly reprioritize the list of requested features and develop in an agile manner.
Find solutions to issues that arise when features do not work as intended. Work with the team to seek out the answer, work-around, or an alternate solution to fulfil the feature request to the internal team’s satisfaction.
Facilitate online video sessions with staff for meetings, technical services, and training.
Facilitate client support via Zoho Desk to resolve internal technical issues, troubleshooting and bug fixes.
Create training materials including videos and documents.
Proactively maintain Zoho skills/knowledge with continuing education on changes/updates to Zoho software; keeping up with the newest capabilities.
Maintain documentation of activity; tasks, notes, and hours in Zoho Projects.
Set-up, administrate, and manage staff’ Zoho user accounts and subscriptions on an as-needed basis.
Collaborate with leadership and team members, to further optimize and advance effectively the company knowledge base, and Zoho Desk app.
Be technically proficient in Zoho Applications, and well-versed in their capabilities: .
Ability to collaborate with team, gathering requirements and managing expectations.
Problem-solving skills and the ability to meet deadlines in a fast-paced environment.
Independent worker able to move requests forward with little guidance.
Exceptional organizational skills & attention to detail.
Familiarity and strong general knowledge of common CRM/ERP/FI software in the marketplace, their features and how they compare.
constantly work towards process improvements and development.
Travel up to 5% of the time
E Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. E Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age disability, genetic information, ethnic or national origin, marital status, veteran status, or any other protected by law. EOE Minorities/Females/Protected Veterans/Disabled