- Customer service
- Microsoft Excel
- ERP systems
- Communication skills
- Agile
- Dental insurance
- Health insurance
- 401(k) matching
- Paid time off
- 401(k)
Remote position that can be located anywhere in the U.S.
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/
Role Summary:
The CRM Systems Administrator will be responsible for a wide range of duties that include system maintenance and administration, reporting and analysis, and quality assurance testing. Other duties include developing or modifying system requirements and functional specifications. Will also partner with internal teams to assess system requests, assist with system trainings as needed and recommend solutions to enhance operational efficiency.
What You Will Do:
Provide subject matter expertise while proposing, designing, developing, testing, and deploying solutions to fulfill business needs.
Partner with the business to understand their needs and work with them to define requirements and demonstrate the Dynamics capabilities in order to implement the best solution.
Work with our Dynamics partners to co-engineer and manage projects related improving functionality within Dynamics 365
Lead discussions with various users across the business, along with other IT areas and 3rd party vendors.
Assist in developing various integrations with other existing business processes and applications.
Operate as a mentor and lead within the group.
Defines and analyzes software requirements to determine specifications and standards.
Collaborate with project team on the development and design of applications.
Coordinate with testing team on resolution of identified defects.
Develop training materials and documentation.
Incorporate user feedback into the application/product design.
What You Will Need:
Strong intellectual curiosity.
3-7+ years of CRM/ERP experience.
Preferred experience with the Customer Service, Sales and Operations.
Strong collaboration and communication skills.
Advanced level knowledge of Microsoft Excel
Experience with custom workflows, entities, objects, attributes, tasks, actions, etc.
Experience with both defining and implementing processes and best practices
Familiarity with Agile project management methodologies
Bachelor’s Degree in Computer Science or related field preferred, but not required
E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:
Competitive pay
Sales Incentive Bonus
Medical, Dental & Vision
401k/RSP with Match
Paid time off (Vacation, Personal, Volunteer)
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age disability, genetic information, ethnic or national origin, marital status, veteran status, or any other protected by law. EOE Minorities/Females/Protected Veterans/Disabled