What you will do
Under general direction and within division policies and procedures, designs, develops and implements tests and statistical control procedures to achieve quality specifications for all manufacturing processes
How you will do it
Ensure the compliance of the customer specific requirements.
Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.).
Develop strong relationships and develop communication strategies with customer teams that facilitate positive interactions based on professional and timely responses.
Facilitate internal cross functional alignment on Clarios direction and customer responses on quality topics.
Lead problem solving initiatives for quality and warranty reduction.
Generate effective and consistent communication packages supporting Clarios direction including value to customers.
Work with Operations and cross functional teams in generation of communication packages required for customer report outs.
Facilitate standardization of internal expectations and responsibilities for customer reporting.
Provide internal visibility and facilitate resolution of customer quality and warranty concerns.
Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue.
Provide technical and quality expertise to support JCI commercial team in quality and warranty risk mitigation.
Facilitate communication and coordination of customer meetings addressing special cause quality or warranty topics.
Coordination of unique customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch.
Ensure Submission of final PPAP documentation (JCI internal and customer specific requirements)
Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution
Support review and presentation of PPAP package/ follow up on open issues to customer
What we look for
Bachelors Degree required; Engineering or foreign equivalent highly preferred
Minimum 3 years of experience in technical customer support role within quality, interacting with different level of management of clients, specifically Automotive OEMs
Minimum 2 years of experience in Automotive, Automotive Systems, Electrical, Battery or technical field.
Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC.
Travel expectation up to 10% of time. (Mostly local travel)
Knowledgeable in program launch processes and APQP requirements.
Knowledgeable of Automotive OEM CSRs.
Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required.
Proficient in Microsoft: Excel, Power point, Program Manager.
Excellent written/verbal communication skills.
Clarios is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. Learn more about Clarios at www.clarios.com.
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination.