- Master's degree
- Doctoral degree
- Master of Science
- Doctor of Philosophy
- Communication skills
- Product management
The Application Support Engineer is responsible for managing a set of customer accounts to ensure their technical success with our Simcenter software (Simcenter STAR-CCM+, Floefd/Flotherm). Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives. The role includes training, mentoring and providing direct customer support. The position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you.
Responsibilities:
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR CCM+/Floefd/Flotherm. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs.
Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
Conduct training on Introductory and Advanced Topics
Conduct technical discussions with prospective accounts on benefits of CFD products
Perform benchmark simulations to define best practices and verify results
Present new features of software to address customer needs
Create Knowledge Base Articles for the customer portal
Work on multiple projects/problems simultaneously
Collaborate with product management and industry teams to provide input on future product direction
Required Knowledge/Skills, Education, and Experience
M.S. or Ph.D. in Aerospace, Mechanical, Chemical or related field with focus on computational methods and fluid dynamics.
Flexible attitude.
Willingness to learn new skills.
Ability to work independently and in a team environment.
Excellent communication and presentation skills.
Ability to travel up to 20%
Preferred Knowledge/Skills, Education, and Experience
Experience with STAR-CCM+/Floefd/Flotherm or other commercial CFD tools
Prior experience in electrification and/or battery thermal simulations
Siemens Industry Software Inc. is a technology supplier to the United States Federal Government. Recently The White House issued an Executive Order requiring most federal workers, contractors and subcontractors who do business with the government to get vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice. The Company has decided to pause enforcement of the vaccine mandate for the time being while the issue is addressed by the courts. We will be monitoring the situation closely and may lift the pause if required to do so in order to be in compliance with federal law. If this pause is lifted you will be expected to be vaccinated against COVID-19.
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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