IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Quality Engineer assists in the development and maintenance of the Quality Management System to ensure best in class quality of products and associated services and to provide highest level of value and satisfaction to our customers. Responsibilities include: supporting process quality strategy and implementation plan with clear quantified benefits with an emphasis on standardized repeatable processes. Provide knowledge of best practices and processes (Quality Management), analyze existing practices, collect data, and make recommendations. Provide support to each functional group in the area of quality assurance and planning/control; ensuring a smooth transition through product/solutions development, integration, delivery, production and support. Support ISO processes between departments.
Essential Job Functions (includes But Is Not Limited To)
Manage Quality Alert process for internal and external customer complaints, quality issues, and escalated incidents; engage cross functional team, facilitate resolution and establish containment, corrective, and preventative actions (CAPA) using 8D, 5-Why, and RCA (Root Cause Analysis) process to prevent issue re-occurrence and overall process improvement.
Work with stakeholders and action owners to drive prompt action closure, review closure plans to ensure sustainability, and proactively alert leadership to risks and critical customer issues.
Lead or assist in the development and consistency of process quality controls, procedures, and documents including: VSM’s, FMEAs, Control Plans, Quality Inspection Standards, Work Instructions, Visual Standards, Defect Detection tools, etc.; work closely with Engineering, Business Units, and Design staff to determine best production practices.
Implement, report, and maintain appropriate quality metrics (KPI’s) to analyze quality performance and results across all Business Units, Engineering, and support functions for use in business decisions.
Establish quality assurance activities that monitor and verify that IDEMIA processes used to manage and create product and service deliverables are followed. Involved in development plan across product's life cycle from conception until production to ensure effective compliance with gate process.
Guide and provide feedback to project management and engineering teams for design and development conformance for product or project deliveries and ensure smooth and consistent delivery of quality products and contracts, as well as internal systems.
Conducts process audits, inspections, and quality reviews (e.g. project/program reviews, product quality reviews, engineering process productivity reviews, quality engineering system reviews, etc..) to ensure effective performance, durability and compliance with established standards & processes; establish & maintain ISO9001|CMMI certification.
Lead or assist improvement projects, develops continuous improvement methods, identify opportunities and recommends changes to improve product & service quality and efficiency of processes and customer satisfaction
Ensure supplier quality by performing on site source inspection and support initiatives to enhance supplier performance.
Customer focused team player with ability to lead and motivate others toward continuous improvement and shared success
Excellent communication and interpersonal skills, including the ability to converse with engineers and non-engineers of diverse backgrounds
Demonstrated effective leadership and team facilitation skills
Ability to handle tasks with competing priorities effectively
Proficiency with Microsoft Excel spreadsheet development and analysis, Power Point, Visio, SharePoint; experience in Minitab, SAS, JMP, strongly desired
Bachelor's degree in Engineering, Engineering Sciences, Mathematics, Process Engineering, Operations, Business Administration or a related field
1-3 years’ experience
Ability to travel to office locations, IDEMIA suppliers, or manufacturing sites up to 20%
Knowledge of ISO or other National/International process & quality standards preferred
BB, GB certified or equivalent in Six Sigma and LEAN preferred
Must have excellent organizational skills and ability to work independently
Customer focused, team player, excellent interpersonal and leadership skills Must be United States citizen (dual citizenship is not allowed) IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics
Must be eligible to work in the U.S.
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.