This role is for a variety of clients that are 100% remote.
For nearly 25 years, enterprise customers nationwide – Fortune 500, healthcare, and higher education – have depended on this client to improve the start of every caller’s journey and remove barriers to service. Our commercial applications have one clear objective: help people simplify their lives through speech automation. It’s a goal that has continuously guided our pioneering work to modernize caller experiences.
Join a group of talented people in providing adaptive speech solutions to our prestigious customer base. We are seeking a developer with AI/Natural Language Understanding expertise and experience building production-level NLU-driven applications, to join and influence the next level of evolution in our voice-driven solutions. Become a key member of our team that's dedicated to advancing our solutions to simplify and improve caller engagement through automation.
The successful candidate will have experience in designing and building semantically driven applications, and will have experience working with two or more natural language application design frameworks. Preferred candidates will have experience delivering contact center solutions, and have worked in the voice domain, using both finite-state grammars and statistical language models, and have a strong sense of the relative strengths and weaknesses of various approaches to NLU-based solutions.
A degree in Computer Science, Computational Linguistics, or related field
Experience building complex, multi-turn, semantically driven, intent-based applications for production use
Experience with two or more of the following: Google DialogFlow, IBM Watson Assistant, Amazon Connect and/or other NLU platforms
Excellent and demonstrable problem-solving skills
Excellent communication skills and experience in working with customers
Curiosity, a drive to understand, and a passion to excel and create satisfied customers
Being a self-starter who is also able to work in a team
At least three years of programming experience, with fluency in Python
Legal authorization to work permanently in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Experience building and delivering contact center solutions
Experience working in the voice domain in addition to the text domain
Automated Speech Recognition background
Work independently or as part of a small team on projects
Communicate daily with colleagues and management
Work remotely using collaboration software and video conferencing
MAKE A DIFFERENCE
Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure. The team is made up of people who care about each other and our customers. We support a healthy work/life balance and are enormously productive by respecting work hours and letting people live their lives and have their downtime.
The compensation and benefits packages at the client are designed to put people first:
Comprehensive health care for you and your family
15-20 paid vacation days each year depending on tenure
10 paid holidays each year
10 paid sick days each year that can be used when you or a family member is sick. We don't think you should have to use vacation time for these unexpected circumstances.
Parental leave of up to 12 weeks
401(k) retirement plan with company match
Budgeted learning/development and paid conference days
Stock awards for meritorious performance