Level 2/3 Network Administrator
Attain Technology
Providence, RI

About $46,000 - $59,000 a year


We are currently seeking a highly skilled engineer with the drive and determination to help us support our client base with great customer service skills. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you. Our engineers are responsible for maintaining user up-time and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to resolve them within established SLAs and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

Requirements/Minimum Skills Required:
Minimum five years experience
Microsoft Certified Professional status
Excellent knowledge of our supported software and technologies
Strong interpersonal skills required to effectively communicate with users and vendors
Passion for teamwork, continuing education, problem solving and exceptional customer service
Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

Experience with:
Ticketing Systems
Complex Problem Solving
Microsoft Hyper V
Active Directory
Network Packet Capture & Analysis
Microsoft Office
Microsoft Office 365
Microsoft Windows 10
Microsoft Windows Server 2012
Microsoft Windows Server 2016
Remote Desktop Services
IP Networking including VLANS, Routing, Switching, & Firewalls
Desktop & Server Hardware
Thin Clients

This Position Entails:
Troubleshooting user problems over the phone, onsite, and with remote control technologies
Accurate documentation of all activities conducted thru a ticketing system
The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
Analyzing remote monitoring reports to identify capacity and performance issues and remediation
The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:
Professional and articulate
Interpersonally adept
Technically proficient
A relationship builder
A problem solver
Valid driver's license and proof of insurance
Background check and drug screen required
Reliable transportation
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience. If your experience and qualifications are a good fit for this position, you will be contacted for a brief phone screen. We regret that we are not able to respond personally to all submissions, but each and every one is evaluated and considered for placement. Thank you for your interest in Attain Technology Inc.!