Technical Support Engineer - Weekends Required
Secured Network Services
Littleton, NH

This particular role requires work every Saturday and Sunday 8:30 - 5:00 eastern. Three additional weekdays, as well, specific days are negotiable.

This position provides remote and onsite technical support to Secured Network Services clients via troubleshooting, resolution and recovery for a variety of hardware/software problems, while remaining friendly, helpful, and professional.

Primary duties and responsibilities

  • Receive and record technical and/or application support calls from customers and maintain overall ownership of customer’s issue ensuring that they receive resolution within a reasonable time frame.
  • Work Service Requests as assigned according to company workflow procedures (highest to lowest priority; oldest to newest).
  • Solve issues as they come in, across the entire technology stack, including; Desktop, Servers, Printers, E-mail, Line of Business applications, VPN’s, etc.
  • Interface with customer and internal teams to effectively manage the client and provide an outstanding customer experience
  • Must be able to work in a fast paced environment with differing infrastructures.
  • Monitor client backups.
  • Candidates for this position must be self-motivated and able to work independently.
  • Multi-task and expand previous levels of knowledge with willingness to learn.
  • Client onsite visits may be assigned.
  • Weekend and flexible hours are available.

Experience

  • 3 years working in a related position.
  • The ability to read and understand technical articles related to applications or services.
  • Prior experience with virtualization technologies including VMware or Hyper-V.
  • Microsoft Windows Server management experience is required.
  • Microsoft Desktop OS/Office applications experience is required.
  • Current Microsoft or Cisco certifications are a plus.
  • Excellent verbal, interpersonal and written communication skill.

Job Type: Full-time

Experience:

  • relevant: 1 year (Required)

Location:

  • Littleton, NH (Required)

Work authorization:

  • United States (Required)