- Project Management
- Customer Service
- Analysis Skills
Perform a variety of engineering analysis, software, hardware, or network development, integration, testing, and maintenance tasks for purposes of integrating hardware and software products into environments or stand-alone networks. Identify and resolve computer engineering problems; define, collect and implement computer engineering customer requirements for small to mid-scale, moderately complex projects; lead small product evaluations; and develop procedures for and perform moderately complex installation and configuration of hardware, software, or network products.
KNOWLEDGE, SKILLS, AND ABILITIES:
Define, collect, and implement computer engineering customer requirements for small to mid-size, moderately complex projects.
Facilitate requirements meetings with customers to gather requirements, participate in technical discussions on large scale, complex problems.
Design and develop engineering solutions to meet customer requirements (e.g. writing, maintaining, testing, integrating, and implementing software, hardware, and associated documentation).
Identify and resolve a full range of moderately complex computer engineering problems.
Receive, track and respond to problems reported by customers.
Research problems by accessing internal and external knowledge resources (vendor websites, internal engineering websites, etc.) and collaborating with engineering team.
Keep team lead or first-line supervisor informed of problem resolution status.
Recognize and recommend alternative processes or long-term solutions to recurring problems.
Lead and assist with product evaluations, coordinating with various components to ensure proper interpretation, integration, deployment, operational support.
Prepare and provide briefings on product capabilities and/or project status.
Perform and develop procedures for installations, configuration and maintenance of software and hardware network products.
Stay current on tools, methodologies, technologies and programming language features.
Work both independently and in a team environment.
Display knowledge of Project Management concepts and principles.
Communicate orally and in writing, demonstrated by expressing ideas, explanations, and concepts in a manner appropriate for the audience (one-on-one, small groups, etc.) using a variety of formats (e.g. email instant messaging, briefing, consulting, etc.).
Possess outstanding customer service skills, strong analytical and problem-solving skills.
Interpret and convey technical concepts in an easily understood manner, both verbally and in writing.
Possess knowledge of hardware components (network cards, memory, hard drives, etc.), network components (routers, switches, etc.), database user interface and query software (e.g. database software, Microsoft Access), MS Office Suite, markup language (e.g. HTML) and metrics tools.
QVine Corporation is an Equal Opportunity Employer—M/F/D/V