VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.
Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?
If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNE’s top-notch level of service and providing customers and guests with an exceptional experience.
Make exceptional guest experiences the priority in every interaction
Contribute to a safe environment for all guests and employees per company and site-specific guidelines
Maintain a ready to serve posture that is welcoming to guests
Make eye contact and smile to all guests to acknowledge them
Make guest assistance the priority
Work efficiently, without rushing, to assist guests
Use VPNE preferred word choices while speaking with guests
Follow all cash handling guidelines per company policies
Ability to read, write and verbally communicate in English
Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operate essential office equipment, including computers and cash registers
Possess the mental acuity to be able to process cash and manual transactions
Strong sense of customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age
Be able and willing to smile during every customer interaction
Maintain uniform standards while around the account
Ability to create relationships with customers
Organization and strong problem-solving skills
Educational Requirements: High School or GED
Years of Experience: Entry Level
Language Skills: Proficient in English both verbally and written
Medical, Dental, Vision
401K with up to a 5% match