Service Manager/Field Engineer

Skills needed:

• Experience with General AV systems & equipment such as:
• Commercial displays
• ISF certification preferred
• Projectors
• Loudspeakers
• Amplifiers
• Microphones and mic mixers
• Experience with and formal training on DSP Systems such as:
• Biamp
• ClearOne
• QSC
• Symetrix
• Experience with and formal training on Control Systems such as:
• Crestron
• Extron
• AMX
• Experience with and formal training on AV over IP Systems such as:
• AMX/SVSI
• Crestron NVX
• QSC

• Experience with and formal training on IP structure and management
• Experience with and formal training on Systems such as:
• AVB

• Dante

• HDBaseT/Crestron DM

Attributes needed:

• Must be comfortable and confident in front of clients
• Service contact will often be when the client is stressed since something isn’t working
• Must have excellent trouble-shooting skills and thought processes
• Must be hungry to solve a client’s issues rapidly
• Results in a better client experience
• Results in greater daily efficiency and effectiveness
• Must be able to communicate well with superiors, coworkers and clients
• Must be comfortable selling Service & Maintenance Agreements
• Must be comfortable asking for help quickly when faced with an issue they can’t solve rapidly
• Must be willing and able to communicate with co-workers about equipment or designs that cause problems in the field to avoid using those things in the future

Duties

• Respond to requests for service on a client’s system
• Pro-actively respond to alerts from Remote Management System regarding a client’s systems
• Promote & Sell Service and Maintenance Agreements
• Assist with system testing and commissioning upon installation by SybaTek staff
• Manage returns to manufacturer (RMA) for repair, whether client-owned or SybaTek owned
• Provide responsive and concise service reports to the client and SybaTek personnel upon completion of a service event
• Be responsible for documenting service calls and ensuring that billing is completed and accurate
• Actual Billing is by others
• Other tasks as assigned by the Director of Technical Services, GM or Senior PM

Job Type: Full-time

Salary: $70,000.00 to $85,000.00 /year

Experience:

• AV Technical: 3 years (Required)

License:

• AVIXA CTS (Preferred)