Audio Visual Service Manager/Field Engineer
SybaTek
Cypress, CA

Service Manager/Field Engineer

Skills needed:

  • Experience with General AV systems & equipment such as:
  • Commercial displays
  • ISF certification preferred
  • Projectors
  • Loudspeakers
  • Amplifiers
  • Microphones and mic mixers
  • Experience with and formal training on DSP Systems such as:
  • Biamp
  • ClearOne
  • QSC
  • Symetrix
  • Experience with and formal training on Control Systems such as:
  • Crestron
  • Extron
  • AMX
  • Experience with and formal training on AV over IP Systems such as:
  • AMX/SVSI
  • Crestron NVX
  • QSC
  • Experience with and formal training on IP structure and management
  • Experience with and formal training on Systems such as:
  • AVB
  • Dante
  • HDBaseT/Crestron DM

Attributes needed:

  • Must be comfortable and confident in front of clients
  • Service contact will often be when the client is stressed since something isn’t working
  • Must have excellent trouble-shooting skills and thought processes
  • Must be hungry to solve a client’s issues rapidly
  • Results in a better client experience
  • Results in greater daily efficiency and effectiveness
  • Must be able to communicate well with superiors, coworkers and clients
  • Must be comfortable selling Service & Maintenance Agreements
  • Must be comfortable asking for help quickly when faced with an issue they can’t solve rapidly
  • Must be willing and able to communicate with co-workers about equipment or designs that cause problems in the field to avoid using those things in the future

Duties

  • Respond to requests for service on a client’s system
  • Pro-actively respond to alerts from Remote Management System regarding a client’s systems
  • Promote & Sell Service and Maintenance Agreements
  • Assist with system testing and commissioning upon installation by SybaTek staff
  • Manage returns to manufacturer (RMA) for repair, whether client-owned or SybaTek owned
  • Provide responsive and concise service reports to the client and SybaTek personnel upon completion of a service event
  • Be responsible for documenting service calls and ensuring that billing is completed and accurate
  • Actual Billing is by others
  • Other tasks as assigned by the Director of Technical Services, GM or Senior PM

Job Type: Full-time

Salary: $70,000.00 to $85,000.00 /year

Experience:

  • AV Technical: 3 years (Required)

License:

  • AVIXA CTS (Preferred)