$50,000 - $75,000 a year
Industry : Computer Software/ Computer Hardware/ Consulting
Manages Others : No
Job Type : Information Technology
Education : 2 Year Degree
Experience : 5+ years
Travel : Up to 25%
Relocation Covered : No
We are currently seeking a highly skilled technician with the drive and determination to help us support our client base with great customer service. This position reports to our Manager of Technical Operations. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user and network issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you. Our technicians are responsible for maintaining user and network up-time and improving IT experiences through effective remote monitoring, maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting issues to resolution and maintaining customer satisfaction. Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include developing and maintaining relationships with user and vendor contacts, preparing and presenting service, and monitoring reports regularly.
Requirements/Minimum Skills Required:
This Position Entails:
The Successful Candidate must be:
Benefits include group medical/dental insurance, 401k with company match, paid holidays, PTO, and training reimbursement. Compensation commensurate with relevant experience. If your experience and qualifications are a good fit for this position, you will be contacted for a brief phone screen. Thank you for your interest in Attain Technology Inc.!
Job Type: Full-time
Salary: $50,000.00 to $75,000.00 /year
This Company Describes Its Culture as: