IT Help Desk/Engineer Level 2 IT Consultant
Attain Technology Inc
Providence, RI

$50,000 - $75,000 a year

EducationSkillsBenefits

Industry : Computer Software/ Computer Hardware/ Consulting

Manages Others : No

Job Type : Information Technology

Education : 2 Year Degree

Experience : 5+ years

Travel : Up to 25%

Relocation Covered : No

Description

We are currently seeking a highly skilled technician with the drive and determination to help us support our client base with great customer service. This position reports to our Manager of Technical Operations. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user and network issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you. Our technicians are responsible for maintaining user and network up-time and improving IT experiences through effective remote monitoring, maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting issues to resolution and maintaining customer satisfaction. Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include developing and maintaining relationships with user and vendor contacts, preparing and presenting service, and monitoring reports regularly.

Requirements/Minimum Skills Required:

  • Minimum five years experience
  • Excellent knowledge of our supported software and technologies
  • Strong interpersonal skills required to effectively communicate with team, users, and vendors
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
  • Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

Experience with:

  • Experience in setup and administration of the following technologies:
  • Windows Server Technologies
  • Hyper-V
  • DHCP
  • DNS
  • Active Directory
  • DFS
  • Printers
  • Remote Desktop Services * Administration of either Exchange or O365
  • VMware technologies to include ESX and Vsphere
  • Backup technologies
  • Firewalls
  • Wireless Access Points
  • Network Switches
  • VOIP Phone Systems * Perform End User support for the following:
  • Microsoft Windows 7 – 10
  • Microsoft Office
  • Printers
  • Scanners
  • Multi Function devices * Bonus for experience
  • Connectwise Control (ScreenConnect)
  • Connectwise Manage (Connectwise)
  • Connectwise Automate (Labtech)
  • Project Management planning and execution

This Position Entails:

  • Troubleshooting user problems over the phone, onsite, and with remote control technologies
  • Accurate documentation of all activities conducted thru a ticketing system
  • The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
  • Analyzing remote monitoring reports to identify capacity and performance issues and remediation
  • The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • Detail orientated
  • A problem solver
  • A relationship builder
  • Able to see the big picture
  • Valid driver's license and proof of insurance
  • Background check required
  • Reliable transportation required

Benefits include group medical/dental insurance, 401k with company match, paid holidays, PTO, and training reimbursement. Compensation commensurate with relevant experience. If your experience and qualifications are a good fit for this position, you will be contacted for a brief phone screen. Thank you for your interest in Attain Technology Inc.!

Job Type: Full-time

Salary: $50,000.00 to $75,000.00 /year

Experience:

  • relevant: 5 years (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused
  • Detail-oriented -- quality and precision-focused