Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Responsible for operating, managing and supporting the optical transport networks as well as NBCU infrastructure in a 7/24 environment. This would include day to day operational responsibilities includes proactive monitoring, isolation, triage and resolution of all network outages/impairments. Serve as operations support for various regions, vendors, internal/external organizations. Contributes to the command and control network related activities focused on restoration of outages, clear and concise communication across Comcast/Vendors and Commercial customers and rapid restoration of network services. Works and directly leads external vendors, third parties, and associated fix agents, when necessary, to address issues across the network, peering arrangements, inter-operability issues, etc. Works with limited supervision and direction while executing associated functions and responsibilities.
Proactive/Reactive monitoring of Comcast’s Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and solve network related issues
Process all customer calls/emails and take ownership of issue until resolution
Fix network outages, network latency, or CPE failures
Setup dispatch and resolve issues with local field operations
Write automated test code, using the same standards as a Software Engineer , that allows for repeatable, reliable testing solutions to test the wide functionality of products and software, maintaining automation codebase in a version control system (GIT, SVN).
Knowledge of Networks: Local Area Network (LAN) / Wide Area Network (WAN) / Metropolitan Area Network (MAN)
Knowledge of: Carrier Ethernet, Cell Backhaul, DOCSIS Standards, Ethernet over HFC
Knowledge of network technologies on: Open System Interconnection (OSI), Layer 1/2 protocols, Internet Protocols – IP, Routing Protocols, OSPF, MPLS, IGP, IGRP, E/BGP
Open and update Tickets using: Remedy, MetaSolv, Cramer
Working proficiency and communication skills in verbal and written English.
Ability to provide on the job training to new hires as and when required
Create processes and procedures for troubleshooting and ticket management as needed
Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership and provide feedback as needed
Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)
Other duties and responsibilities as assigned
Education level-Bachelor’s Degree or Equivalent-Engineering, Computer Science
Certifications-CCNA or JNCIA preferred
Generally requires 0-2 years related experience
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Comcast is an EOE/Veterans/Disabled/LGBT employer