The role of a Product Quality Engineer II position is to monitor and drive continuous improvement for our Ames manufacturing facility. This position will be responsible for administering, maintaining, reporting and monitoring external complaint data, leading improvement projects, facilitating field action activities and interacting with global teams to support global teams. Candidates should possess strong interpersonal and communication skills to drive a continuous improvement culture to further improve the company's products, services and engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Complaint Management & Analysis:
Accountable for external complaint handling process for responsible products
Monitors customer complaint processing including maintenance of complaint files, training, customer responses and Quality reports.
Identifies product trending and determines corrections and/or corrective actions
Creates run charts, trends and paretos for field performance issues
Identifies & aligns priorities for sustaining project improvements utilizing multiple data sources
Facilitates and improves field returns process
Performs root cause analysis of external field returns on priority sustaining projects
Verifies complaint cases from symptoms, root cause ownership and data accuracy
Collects field inputs that accurately reflects customer experiences
Supports Finance to understand cost of defects (external and internal) and impacts to business
Develops and consistently executes global product quality improvement processes, interacting with global teams
Coordinates multi-functional project teams to include:
Developing and maintaining project schedules
Effective meeting facilitation
Coordinating and documenting minutes and discussions to drive actions
Compiling, documenting, maintaining history files, and distributing status reports, test results, and other required reports
Assists Purchasing in developing and maintaining supplier quality objectives
Initiates stop shipment orders (product hold) for critical issues
Develops and distributes global product hold communications to leadership and impacted teams
Facilitates product hold activities including investigation and corrections/corrective actions to release shipments
Engages appropriate subject matter experts from multi-functional resources
Other Non-Essential Functions:
Other duties as assigned.
Bachelor’s degree in a technical field. Engineering discipline preferred.
5+ years of related work experience preferred
Practical knowledge in technical areas of chemistries or electronics, mechanical design and related inspection and inspection tools.
Medical device complaint experience helpful
Expert computer skills are critical (Excel, Word, PowerPoint, Outlook, Project, Access).
Experience in Engineering statistics to apply in analyzing and presenting quality results.
Experience in quality principles and technical tools (problem analysis, statistical tools, design of experiments, design for Six Sigma, control charts and other quality methodologies
Lead problem solving in resolving quality issues cross functionally – internally and externally.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.
The employee must occasionally lift, carry, push or pull up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.