Full-time opportunities for students & recent graduates: Public Sector
Microsoft
Las Colinas, TX

About $82,000 - $120,000 a year

EducationSkills
As a services professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

General qualifications for services roles include:
A bachelor's or master’s degree in business, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields.

Do you want to work on a meaningful and impactful project and make a difference?

Are you willing to learn from others and open to new ideas?

Do you want to support others to succeed and operate in a highly collaborative and global environment?

If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

Read on to learn more about opportunities and apply online!

Applications to these opportunities are considered for all available Public Sector Services roles, which may include the ones described below, depending on education level and/or location. To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Responsibilities
Incident Manager

Overview

Incident Managers support the reactive portion of Microsoft Premier Support contracts for the Public Sector by overseeing case health and progress, developing relationships with customer stakeholders, and gathering account intelligence that can feed into other processes in support of the customer.

Responsibilities

Incident Managers are responsible for the delivery of end-to-end reactive support, including healthy reactive case progression. Incident Managers own escalation handling, reporting, trending, and customer communications. Some customization may be required to help tailor the experience for each customer. Responsibilities include ongoing oversight of reactive cases, driving cases to a healthy state, case trends and reporting.

Role-specific qualifications

The successful candidate must be a U.S. Citizen.
Strong written and communication skills
Strong attention to detail, excellent at multi-tasking and task prioritization
Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, Excel and PowerBI reporting
Ability to apply judgement in high pressure situations with minimal external guidance
Understanding of reactive case lifecycle and troubleshooting methodology

Location: Las Colinas, TX, with minimal travel required.

Workshop Management Specialist

Overview

Workshop Management Specialist perform the role of Incident Manager, as well as managing Dedicated and Open Workshop requests to support Public Sector customers on behalf of the Technical Account Managers (TAMs).

Responsibilities

Workshop Management Specialist are responsible for logistics facilitation support for Premier/Unified Support customer workshops. Responsibilities include coordinating and securing lab and venue resources, developing relationships w/stakeholders, gathering resource management intelligence, and delivery of logistics knowledge in support of the TAMs and Premier Field Engineers (PFEs) to set up the workshop.

Role-specific qualifications

The successful candidate must be a U.S. Citizen.
Strong written and communication skills
Positive, energetic, enthusiastic attitude
Strong attention to detail
Excellent at multi-tasking & task prioritization
Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc
Ability to apply judgement in high pressure situations with minimal external guidance
Strong ability to comprehend written communications
Familiarity with Microsoft products/services
Track record in successfully coordinating activities that involve cross-team of internal/external contacts

Location: Las Colinas, TX, with minimal travel required.

Technical Account Manager

Overview

Technical Account Manager (TAM) are trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

Responsibilities

Technical Account Managers provide valuable insight on the operation and optimization of the customer’s IT infrastructure through quality service delivery management. If something unexpected occurs after a customer has deployed a Microsoft product, you will work with global business support to manage incidents through to resolution. You’ll maintain the relationship with the customer to ensure there is operational improvement with the client and/or a product improvement underway with Microsoft’s product team.

Role-specific qualifications

The successful candidate must be a U.S. Citizen.
Microsoft Product Certification, MCSE or other technical certifications preferred
Passion for technology and working with customers
Confidence to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and superior customer-service skills desired
Ability to work independently with minimal management supervision and as part of regional/virtual teams

Cloud Solution Architect

Responsibilities

Customer Success is a growing organization and the purpose of the Customer Success Unit is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Azure consumption. Ultimately, when customers are successful, we are successful.

We are looking for highly motivate and passionate students with a strong technical background to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in strategic accounts segment of our business. This is a customer facing role, owning overall technical relationship between customer and Microsoft Azure Applications Development Platform.

Role-specific qualifications

The successful candidate must be a U.S. Citizen.
Technical degree: min of Bachelor’s in Computer Science or adjacent fields (e.g. data science, computer engineering, etc.) Master’s Library Sciences; Master’s Computer Science
Breadth of technical experience and knowledge as well as depth. Experience could be based in internships or even working on personal projects. Applicant should feel confident in one or two of the items from one of the following specialties:
App Dev: web app and API development, cloud design patterns, PaaS, server-less, DevOps, Java, .NET
Infrastructure: firewalls, encryption, security, virtual networks, virtual machines, containers, PowerShell, Windows Server, Linux, storage
Data: database design, SQL and NoSQL, big data, data governance, data science, ETL, data mining, business intelligence, Python, Power BI, SQL Analysis Services
Experience in consultative/complex technical sales and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solution/projects)
Experience migrating or transforming legacy customer solution to the cloud
Ability to build deep technical relationships with senior IT executives and platform share in large or highly strategic accounts
Proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills
Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and developers)
Prior work experience in a Consulting/Architecture position within a software and/or services company such as SalesForce, Amazon, VMware, Google, IBM, Avanade, T-Systems, Wipro, CSC, HP, Infosys, ServiceNow, Dell, TCS, Rackspace, Softlayer
Experience and understanding of large-scale infrastructure deployments in enterprise-wide environments required
Qualifications

Citizenship Verification: These positions requires verification of US Citizenship to meet federal government security requirements
Currently pursuing a bachelor's or master’s degree in business, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields (Graduation dates between 5/2019-6/2020 considered)
See role-specfic qualifications listed above for each job profile

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.