- Bachelor's degree
- High school diploma or GED
- Associate's degree
- Technical support
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Microsoft Word
- Dental insurance
- Health insurance
- 401(k) matching
- Vision insurance
Every company has a history. We have legacy and have been building it since 1983. Here at Ilmor, we pride ourselves in delivering the best high-performance engines to all of our clients, providing them with design, development, testing, manufacturing, and conquering racetracks of IndyCar, ARCA, NASCAR, SRX and more.
When we say we deliver the best, we deliver results. We’ll let our resume speak for itself: 21 Indianapolis 500 Wins, 335+ IndyCar Wins, 20 IndyCar Drivers Championships, and 22 IndyCar Manufacturers Championships… all in under 40 years.
Having made a name for ourselves at the most elite tier of the racing world, we keep pushing our comfort zone, even out of the roll-cage and into a life jacket: we've brought the same precision engineering to the water. Our marine designs, methodical testing, and advanced manufacturing have resulted in marine engines chosen by world-renowned boating manufacturers such as Mastercraft, Formula, and Aviara.
Our Marine Technical Field Service Advisor will be a professional, technically-savvy representative of Ilmor: providing field technical support to all marine engine programs, including boat dealership visits and OEM (Boat Manufacturer) support.
Individuals who are self-starters, high energy, love boats, and who have solid computer and engine maintenance and repair experience will thrive in this role. To support your success, we commit to providing continuous, on the job training.
Essential Job Functions
75% Onsite Field Support
Making service calls, troubleshooting and approving warranty claims
Responsible for for delivering phenomenal customer service while on-site
Confident leading a hands-on and classroom-based dealer training
Able to quickly and professionally address boat down situations.
Frequent on-site technical support at end users, dealers and OEM (boat) manufacturing facilities
Providing hands-on time-critical troubleshooting and support for Ilmor Marine products
Answer E-store, Pit Lane (CRM), and general questions from dealers
Remote-site warranty support
New boat testing & support
Assist with boat operation, product installation, and on-water testing
Writing technical documentation (work steps) to support the installation technicians
25% In-office Support
Answer service request calls, e-mails, and enter notes containing relevant information into CRM system
Provide OEM installation training and certification for all Ilmor Sales and Service centers (including Stern Drive)
Other duties as required
High school diploma or equivalent. (Associate's or Bachelor’s degree preferred)
3+ years’ of experience in engine technical support.
3+ years’ of boating experience – Sterndrive and Inboard applications.
Must be organized, can multi-task, and has experience with Microsoft Outlook, Word, and an emphasis on Excel.
Good oral and written communication skills
Ability to work as a team
Empathetic to the customer, confident, ability to converse with customers with friendly emotion.
Skills & Abilities
Functional knowledge of the marine industry and powertrain engines
Ability to work independently
Consistently upbeat, empathetic and reliable
Time Management — Managing one's own time and the time of others.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Physical Requirements/Work Environment
The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly required to sit or stand. The employee is frequently required to use their hands and fingers to handle, feel objects, use tools or controls, and climb or balance. The employee is occasionally required to walk, reach with hands and arms, kneel, crouch, crawl, and talk or hear.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and explosives.
The noise level in the work environment is usually moderate. However, some instances of this job may require work in areas where ear protection is necessary.
Nuts & Bolts
Day 1 Benefits: Medical, Dental, Vision
Retirement Benefit: 3% 401K Contribution
Training: Technical Training and Professional Development