Field Service Engineer
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
As the Field Service Engineer with Dell, your primary responsibility will be to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication.
What you can expect:
An introduction to the storage industry, best practices and methodologies and the Dell way of doing business
Hands-on work with Dell products and platforms, operating systems and storage infrastructure tools
The opportunity to gain technical certifications, both Dell and industry-wide
Your principal duty will be to learn, understand and begin routinely performing the following customer engineering responsibilities:
Installation and servicing Dell hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event
You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail
You like to have fun and approach your work with passion and enthusiasm
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
What you can learn:
How one of the world’s largest technology companies serves its customers through timely communication and best in class service
How to be a productive team member on a virtual, globally dispersed team that is leading and influencing all aspects of our candidate experience and employment brand worldwide
How to lead through influence
Must Have Requirements:
Bachelor's Degree in a technical discipline (Advanced Degrees Preferred)
Must have and maintain a US Federal Top Secret Clearance (TS-SCI) – Must have at least a Top Secret Clearance, SCI can be attained after.
Experience in client facing roles
Ability to Travel, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations
Must have the ability to lift 30-40 lbs. when necessary
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Compensation: Dell is committed to fair and equitable compensation practices. The salary range of this position is $57,600 - $72,000.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member – right now at MyWellatDell.com
Choice of medical coverage
Competitive bonus and commission programs (variable compensation programs are based on role and performance)
Wellness program with medical premium discounts offered
401(k) Plan with before-tax and Roth contributions and company match
Generous Time Off Programs
Team member discounts on Dell products
Job Family: Engineering Product-Services
Job ID: R107633