Marine Operations Manager
The Alaska Collection
Seward, AK

About $49,000 - $65,000 a year

SkillsBenefits

Pursuit Collection

We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they will share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

/ Our vision is to be the world’s leading provider of experiential adventure travel

/ Our mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences

Supervises

/ Land Facilities Maintenance Technician

/ Captains

/ Marine Operations Coordinator

Job Summary

Coordinates Kenai Fjords Tours’ personnel resources, equipment, supplies and activities to achieve safe operations, satisfy guest requirements, build teamwork and maximize profit

Essential Job Functions

Major Activities (Typical Duties/Responsibilities):

/ Manage crews, boat inventory and passenger loads daily to ensure safety, passenger comfort and crew efficiency. Communicate with customer service, groups and inventory management to ensure coordination

/ Recruit, hire, train, and retain quality employees for work in operations. Ensure that the best possible employees serve our guests on the boats, and in our transportation asset

/ Manage employee schedules on a long-term basis ensuring that vessels and vehicles are adequately manned with safe, properly trained employees

/ Ensure that all operations are in adherence with current state and federal policies. Educate employees about their responsibilities regarding these rules and regulations

/ Ensure that the Fox Island operation is fully and efficiently supported, with the goal of consistently improving the guest’s experience and safety in general

/ Ensures all buildings and marine equipment are properly and safely maintained in accordance with industry and Company quality standards

/ Ensures all vessels meet or exceed Company and United State Coast Guard (“USCG”) safety requirements. Works directly with the port engineers, USCG inspectors, and other industry and governmental agencies as appropriate.

/ Train returning and new employees to ensure that the guest gets a safe and exceptionally enjoyable experience. Focus of training includes: safety/emergency response, guest service/interpretation, sanitary food service practices, vehicle, vessel and facility maintenance and care

/ Oversees and evaluates training of captains and crew to ensure safe operations in accordance with Company and USCG requirements. Evaluates and reports to management on the success of training by establishing appropriate benchmarks

/ Produce accurate training materials for employees. As a minimum this will include training and emergency response manuals for, Transportation staff, and boat staff, as well as training matrixes for all positions

/ Design, communicate and evaluate operations policies and procedures ensuring uniformly high safety standards and guest service

/ Integrate, educate and communicate with local community, with the goal of ensuring that Kenai Fjords Tours’ views are heard on local proposals that affect us. We also seek to be a part of the community to ensure that Seward remains a friendly and enjoyable environment for tourism

/ Communicate regularly with sales, marketing and reservations staff, ensuring that what we are doing here in Seward matches what we are marketing, selling and packaging in Anchorage

/ Participates in the development of the marine division operating and capital budgets. Monitors expenses and operating plans to ensure budget objectives are met, and to achieve guest satisfaction goals

Skills + Abilities:

/ Previous supervisory or management experience

/ Excellent knowledge of vessel operations and USCG requirements and procedures

/ Current CPR and 1st Aid Certification

/ Knowledge of DEC requirements for food preparation and fresh water system management

/ Understanding of The Alaska Collections products particularly focusing on Seward

/ Recruiting experience (particularly in the Alaska tourism job market)

/ Able to pass pre-employment and random NIDA drug screening tests

/ CDL with passenger endorsement

Physical Abilities:

/ Frequent sitting, standing, walking and hearing required

/ Must be able to reach with hands, arms, climb, balance, stoop, kneel, crouch or crawl

/ Must be able to regularly lift and/or move up to 40 pounds

/ Must be able to work in harsh weather conditions for long hours on a variable schedule

Minimum Qualifications:

/ Experience managing operations and personnel

/ Extensive experience with windows based computer programs

/ CPR and 1st Aid Certification

Job Type: Full-time

Location:

  • Seward, AK (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Company's Facebook page:

  • https://www.facebook.com/PursuitAlaska/?ref=br_rs