As part of the Customer Excellence Team within the Aerospace, Defense, and Marine (AD&M) Business Unit, the Key Account Program Manager is tasked with managing AD&M's most important, and strategic customers cross functionally to ensure we are driving the Extraordinary Customer Experience needed to create customer confidence to allow TE to sustain existing business and position TE for positive future growth in the Aerospace, Defense and Marine markets.
Reporting to the Manager, Customer Excellence, the KAPM will be responsible for recognizing and managing all customer demand and supply for products within their customer assignments and will be given a wide range of authority to drive improvements in delivery performance and customer service. The KAPM will be responsible for working with TE and direct customer representatives of several functions and levels including manufacturing, materials, purchasing, sourcing, and sales to ensure key customer orders, and activities are prioritized appropriately. This individual will be responsible for recognizing potential issues with the customers' orders, and subsequently rallying appropriate resources to ensure delivery and quality are met. A significant performance metric will be On Time Delivery.
This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
Actively contribute to forecast management process for assigned customers
Understanding of, and ability to actively participate in AD&M's monthly S&OP process
Initiate strategic safety stocks requirements and work with Product/Demand Management on approval, and monitor agreed levels post implementation
Implement & monitor consignment stocks / VMI solutions
Participate in implementing customer portal solutions as well as EDI Data into associated business processes / SAP to drive automation thus increasing efficiencies.
Define and facilitate any implementation of, or change to customer required business processes across various TE functions.
Backlog management of assigned customer backlog to mitigate any risk to potential future past dues in collaboration working with assigned Customer Service Representative.
Manage critical delivery shortages. Rapid coordination of, and resolution to any critical supply chain situation by mobilizing a cross functional team to address and correct any impediments to achieving our commitments.
Participate in, and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management) cross functionally internally at TE, and/or externally with assigned customers with the ultimate goals of improving efficiencies and customer service
Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (e.g. products migration/manufacturing relocation, ERP change)
Coordinate proper change & adjustment to any relevant system settings (VMI, DCs, xref, etc.) in any change situation : product migration/manufacturing relocation, DCs and carrier changes, ERP change, etc.
Work cross functionally to facilitate any customer audits at various TE manufacturing facilities as well as resolve any post-audit gap closure required by customer findings.
What your background should look like:
Bachelor's degree preferred
8 Years+ of customer facing experience
Prior working knowledge of SAP
Preferred minimum of 5 years of materials planning and/or manufacturing operations experience
Previous experience and knowledge working with operations, materials, customer relationship functions
Experience managing and working with key accounts/large customers
Ability and willingness to create and manage healthy conflict within a cross functional team and business for the purpose of improving customer service metrics.
Prior roles in demand management, materials, and/or sales/customer service
Demonstrated experience of effectively managing across multiple functions
Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level); able to manage sometimes sensitive transversal interactions across teams & organizations
Strong ability to convince others and negotiate
Very Customer focused with strong Customer Relationship Management skills
Willing to travel as needed to support internal/external business needs and customer visits
Experience & abilities in project management
Good knowledge of Microsoft Office tools; some knowledge in project management and continuous improvement tools
Strong ability to be inclusive and manage diversity
Analytical & concise
Process & Problem solving oriented
Values: Integrity, Accountability,Teamwork, Innovation
About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.
What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
Generous 401(k) Plan
Benefits start on day one
Charity Donation Matching Program
Competitive Paid Time Off
Employee Resource Groups
Employee Stock Purchase Program
Healthcare for Associates and Families
Health and Wellness Incentives
Life Insurance and Disability Protection
Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.