Currently Only Hiring Local Applicants residing in Santa Barbara or Ventura Counties.
Anchor Point IT Solutions is a Santa Barbara Funk-Zone based outsourced IT Department looking for great people to join our growing team. Thirteen years ago, we hired our first Service Desk Technician and today he manages our Service Team as our Vice President of Operations. Six years ago, we hired a student intern who graduated and now serves as our Finance Manager. Five years ago, we hired an IT Manager who now coaches our Service Desk team as our Service Director. With growth comes opportunity and today we are looking for an Escalations Engineer.
Escalations Response: Respond to all escalations requests inside our Service Level Agreements.
Escalations Communication: Provide resolutions or next actions to our Service Desk Team and communicate with our clients throughout the process.
Escalations Management: Oversee all open requests, ensure progress, provide coaching to our Service Desk Team and maintain communication with clients.
- Enjoys working with people, manages lots of moving parts and excels at problem-solving.
- 3+ years of experience in the IT field as a consultant or member of an IT Department.
- Certifications in CompTIA Network +, Mac OSX, Windows 10, Windows Server 2019, Microsoft 365 and Azure services are very helpful.
Lively Funk-Zone location, growing business, great benefits and fun culture. Will you be the next team member to grab an opportunity?
We look forward to meeting you.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
- High school or equivalent (Required)