Position Summary: Under the direction of the System Engineer, installs, tests, calibrates, programs and maintains meter, metering equipment, tests records and automatic meter reading (AMR) software to provide for accurate accounting and billing of electric service.
Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or Direct Supervisor.
Responsibilities include the following. Other duties are as assigned.
Oversees the operation of AMR program ensuring reliable and correct meter readings for accurate billing of accounts. Responsible for the daily evaluation and administration of the Cooperative’s AMR system software. This includes, but is not limited to, the running of reports and queries, as well as maintaining the AMR system database.
Maintains the hardware, software files and the program of the AMR system.
Researches and responds to metering reading issues, troubleshooting problems related to the AMR system.
Prepares the monthly meter reading file for billing purposes, including performing quality control review for accurate meter readings, including verifying the accuracy of meter readings and coordinates the resolution of meter reading problems and discrepancies.
Coordinates with Engineering and Operations regarding the installation and changes of AMR meters, ensuring correct programming parameters and identifiers within the AMR administration master software program.
Maintains the historical metering reading records and databases associated with the AMR program.
Performs electronic meter reading from remote communications, modems and other communication means.
As needed, prepares and processes member correspondence related to member service and billing function.
Tests, services, programs, maintains and calibrates all meters and metering instruments, transformers and associated equipment including current (CT) and potential (PT) transformers.
Accurately follows instructions for testing and programming all meters by ANSI, McKenzie Electric Cooperative (MEC) and all Rural Utilities Service (RUS) requirements using computerized calibration equipment. Installs and maintains instrument metering equipment.
Thoroughly cleans and repairs meters with increasing skill and proficiency. Records and maintains all meters that are tested and repaired. Ensures all meters are properly sealed after testing.
Develops, maintains, updates and executes an overall metering maintenance plan. Develops and maintains a schedule for testing all meters that are in service on a regular basis.
Accurately inventories meters in the shop and initiates ordering of new meters to meet service demands.
Installs wiring for CT and PT metering in accordance with standards and specifications.
Sets and maintains single-phase and three-phase metering.
Wires sockets for single-phase and three-phase company mounted meters with increasing skill and proficiency and assembles primary metering equipment.
Performs meter change outs with minimal supervision.
Responds to member concerns and troubleshoots potential meter problems, including Automatic Metering Reading meters.
Assists in the resolution of member usage complaints by conducting energy usage audits as requested.
Programs and installs AMR meters per technical specification and AMR program requirements.
Recommends equipment purchases, as needed, for AMR system improvements.
Coordinates with billing, engineering services and operations personnel as needed regarding metering installation, meter operation and AMR issues.
Reads and records member meter readings and special meter readings on schedule or as directed to provide accurate information which will enable the Cooperative to implement billing practices and/or to monitor system usage at key delivery points.
Connects or disconnects meters as directed by service orders and within required due dates in order to promote a favorable relationship between the Cooperative and the member.
Checks inactive accounts, periodically or as directed by supervisor for any illegal conditions which may be present in the field and report such findings.
Evaluates performance comparisons of AMR systems.
As directed and per technical capabilities, assists with the Substation Electrical Apparatus tasks including the maintenance, repair and operation of substation apparatus and sectionalizing equipment and other electrical distribution system protection devices.
Patrols lines as needed to observe and report any unsafe or unsatisfactory conditions and identify and initiate appropriate corrective actions.
Reports member questions or complaints to the proper departments on such matters as high bills, desired location of new services, power outages, low voltage, hazardous conditions on the system, etc.
As directed and in conjunction with qualified personnel, assist in switching on the electrical distribution system.
Maintains all tools and equipment in accordance with instructions and designated purpose.
Prepares field reports on pertinent tasks performed.
Exchanges accurate information and provides assistance within tasks and responsibilities.
Responsible for assigned vehicle, tools and/or test equipment to be kept clean and in good working condition; also responsible for inspections and mileage reports.
Assures work equipment and areas are in a clean, orderly condition; checks condition of meter test equipment; participates in artificial respiration practice, as required; studies related construction standards and guides under this job scope; becomes familiar with safety manuals, rules, policies, and special procedures prescribed by MEC; and to the degree within his/her control, is responsible for the continuous observation and compliance with MEC safety rules, policies and practices.
Participates in meetings and offers input and ideas to improve work efficiencies and overall improvements to the distribution system.
Attends and participates in training programs for improvement of job knowledge, skill and safety.
Follows policies and procedures; upholds organizational values; works with ethics and integrity.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Treats people with respect in actions and speech; supports affirmative action and respects diversity.
Exhibits sound and accurate judgment; includes appropriate people in decision making process.
Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
Adapts to changes in work environment; manages competing demands.
Volunteers readily; asks for and offers help when needed.
Maintains and promotes a positive, professional attitude.
Views the Cooperative as a unit of interdependent functions and assists when needed.
Is consistently at work and on time; ensures work responsibilities are covered when absent.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Two year electrical applied science degree required. Other education, work skills, on-the-job experience or combination of such may be considered. Previous metering reading experience and previous public contact position desirable.
Certifications/Licenses: A valid ND Class D driver’s license is required.
Familiar with National Electrical Code, National Electrical Safety Code and OSHA regulations.
Possess understanding of applicable RUS Bulletins and regulations, Cooperative policies, terms and conditions of service, rates, regulations and approved practices, particularly as it pertains to line operations activities.
Competency in understanding electricity and electronics.
Skills and knowledge to test and calibrate single and three phase meters.
Basic understanding of how Window’s based PC software operates.
Language Skills: Ability to read and interpret documents such as schematic diagrams, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. Works outside with great physical exertion requiring upper body strength and stamina. The employee will routinely lift and/or move a minimum of 50 pounds, occasionally heavy work requiring exertion of up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Emergency work and irregular work hours are conditions of this position. Must be available for scheduled after hour call outs. This position is subject to work in adverse weather elements/hazards conditions such as high temperatures, ice storms, outages, etc and is subject to work-related hazards while performing the job. Subject to random drug and alcohol testing consistent with Department of Transportation regulations.
Prospective employees will receive consideration without discrimination based on race, color, religion, sex, national origin, disability, genetic information, age, public assistance status, status with respect to marriage, or off-duty participation in lawful activity in compliance with applicable law, or any other form of discrimination prohibited by applicable laws. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire in compliance with federal law.
Interested candidates may contact Carissa Suter, HR Manager, at 701-444-6735 or email@example.com with any questions or to apply.