For nearly half a century, Gerber Technology has been helping companies around the world develop, manufacture and take their products to market smarter, faster and more efficiently. Today, the company provides integrated software and hardware solutions to more than 78,000 customers in the aerospace, construction, furniture, fashion & apparel, transportation, technical textiles, packaging, wind energy and sign & graphics industries, including over 100 Fortune 500 companies in 130 countries.
We currently have an exciting opportunity for a Field Service Engineer to support our customers on all Gerber products both on-site and by telephone, as required.
This is a home-based position to support Gerber customers and can be based in Pennsylvania, Delaware, Maryland or southern New Jersey.
Working in service of our customers, you will perform preventative maintenance on customer systems, provide diagnostics and repair of hardware malfunctions, provide pre-installation guidance to customers on system requirements and physical layout, as well as new system and system upgrade installation.
We are seeking an independent and responsible individual who strives to provide an excellent customer experience.
You must maintain and submit accurate records of test reports, installations, time, resource related billing (RRB) and expense reports, ensure service fail-safe procedures are met and that defective and good parts are returned to the distribution center in line with service policy and procedure.
You must sustain competitive skills on assigned products with respect to troubleshooting, repair and maintenance techniques and provide back-up site support as directed by management.
You will also be expected to perform other duties and responsibilities as requested by management.
The ideal candidate must possess high-energy and self-motivation on a daily basis.
2-5 years of experience in on-site customer service maintenance with emphasis on computer related devices and mechanical devices.
Associate's degree, military school or equivalent
Must have a valid and current driver’s license.
Excellent interpersonal and communication skills, and strict attention to detail in all maintenance operations is required.
Significant customer travel within region is required.
Computer skills required: Microsoft Office - advanced, Internet - advanced, Knowledge of SAP is advantage
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will normally work alone without assistance from others. While performing the duties of this job the employee is regularly required to sit, stand, talk and hear; and operate a motor vehicle. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, or crouch. The employee is frequently required to lift up to 50 pounds. Close vision required.
Gerber Technology and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, color, religion, gender, age, veterans status, disability, or sexual orientation.