- This position will support educational facilities*
A Customer Desktop Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This position is ideal for a hands-on, well rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.
JOB DUTIES AND RESPONSIBILITIES
Serve as primary on-site technical resource supporting all aspects of technology for MindSHIFT education customers, Schools.
Supporting and trouble-shooting on-premise Laptop\desktop environment including but not limited to workstation imaging, support of Microsoft Windows desktop operating systems (WIN 7/8/10/OSX), and hardware repair\replacement.
Supporting and trouble-shooting classroom technologies, SMART Boards, Projectors, Tablets, and Chromebook's.
Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, firewalls, and wireless access points.
Supporting and trouble-shooting multi-site Active Directory 2008/2012 environments.
Implementing, supporting, and troubleshooting of on-premise printers, print servers and printing technologies (Papercut Print management)
Supporting and troubleshooting on-premises networks (VLAN configurations a plus).
Proven customer facing field experience. Cultivate close working relationship with assigned client point of contacts and user base.
Excellent written and verbal communication skills.
Responsible for incident closures and daily time entries using ServiceNow ticketing system.
QUALIFICATIONS (Education, Experience, and Certifications)
Bachelor's degree in Information Technology or equivalent experience
MCSE, MCSA, MCITP, MCITP or equivalent hands on experience.
Minimum of 3 years related hands-on work experience.
Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Proficient with Microsoft Active Directory 2008/2012
Proficient with the Microsoft Windows operating systems.
Proficient with the Microsoft Office Suite of products (2010/2013/2016/O365).
Apple computer hands-on experience.
Proficient with Chromebook's an Admin Console.
Ability to work at onsite at client facility as required.
Presents a tidy and professional physical appearance to customers and colleagues in a way the represents mindSHIFT well, especially at a customer site.
Willingness to work evenings and weekends on occasion.
Willingness to travel within and outside the region.
Occasional on-call rotation may be required.
Ability to lift up-to 50lb.
Experience with School Technology a plus
Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.