Maintains Guest floor and Public Space cleanliness. Responsibilities may also include Fitness Center, and Meeting Room cleanliness. Provides support to Room Attendants and Maintenance Engineer as assigned. May also support Laundry Department needs. The House person works under the direction of the Director/Manager of Housekeeping, Operations Managers and General Manager.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)
Cleans, vacuums hallways, lobbies, corridors, elevators, stairways.
Sweeps, scrubs, waxes and polishes floors using brooms, mops and powered scrubbing and waxing machines.
Cleans rugs, carpets, upholstered furniture and draperies using vacuum cleaner.
Dusts furniture and equipment.
Polishes metalwork, such as fixtures and fittings.
Washes walls, ceiling and woodwork.
Washes windows, door panels and sills.
Maintain Public area cleanliness (including restrooms)
Paint, repair, and replace if necessary any issues that arise
Empties wastebaskets and empties and cleans ashtrays.
Transports trash and waste to disposal area.
Stocks Room Attendant carts with linen and room supplies.
Strip or remove dirty linen and transport to Laundry Room.
Retrieve clean linens from Laundry Room and properly stock on floors
Fold, towels, sheets, linens as needed
Stock closets or storage areas as required (linens and supplies)
Assist Room Attendants with heavy lifting and moving of furniture and equipment in guest rooms as assigned.
Maintains storage areas organization and cleanliness
May also assist with maintenance and cleaning of pool (as applicable)
Responsibility assumed for careful use of supplies issued for performance of cleaning and maintenance duties.
Acknowledgement and a pleasant greeting given to each and every guest.
Thorough knowledge of all in house product along with local area information to assist customer when needed.
Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
Timely (within 10 minutes) response to customer needs for housekeeping supplies.
Guest name to be used at all times upon entering an occupied room.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
Ability to apply commonsense understanding to carry out simple instructions.
Ability to comply in standardized situations with only occasional or no variables.
Must have excellent customer service skills.
Must be able to work effectively as a part of a team.
Ability to work flexible shifts and Holidays
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be able to push carts that weigh up to 200 pounds
Must be capable of effectively using close vision, distance vision, and color vision.
Must be able to operate in mentally and physically stressful situations
Must be able to work with cleaning chemicals
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
Must be able to work in a small, confined area for long periods of time.
Must be able to work in environment that can be high stress.
May be required to work outdoors as required
Professional and Energetic
High school education or equivalent is preferred.
Minimum four (4) months Housekeeping experience or training preferred, but not required.
REASONABLE ACCOMMODATION STATEMENT
To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be provided to assist in enabling a qualified individual with a disability to perform the essential functions of this job.
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.