Job Description

Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.

• Perform, administer, and document preventive maintenance programs.

• Respond to emergency situations on short notice.

• Maintain and manage a work order system for the hotel as well as complete work

orders on a timely basis and file work orders.

• Responsible for safety and security of flammable and other maintenance items.

• Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior

and exterior property, including all trash and cigarette butts.

• Paints and makes minor repairs.

• Monitors parking lot lights and exterior signs.

• Responsible for upkeep of sports court, pool, and equipment.

• Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)

• Work directly with the General Manager, AGM, and/or Chief Engineer to identify and

accomplish all technical and/or skilled projects within the hotel including but not

limited to the following:

• Perform HVAC spring and winter inspections.

• Assist in HVAC unit repair projects.

• Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)

• With GM/AGM, implement and manage hotel key control.

• Repair carpet and tile floor.

• Minor roof repairs, painting projects, and exterior projects.

• Pool/spa repairs.

• With GM, identify skills needed for different projects and train technical people at

property.

• Provide ongoing training for property based engineering personnel.

• Perform, schedule, administer and document Suite Care rotation. Maintain proper

records utilizing the computer system.

• Proper administration of key control.

• Maintain security for guests and property by keeping room doors locked at all

times.

• Remain highly visible and be readily available for guests at all times.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Willingness and ability to train new associates.

• Complete maintenance work orders and deliver to the supervisor in a timely

manner.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Assist other associates as the workload dictates to ensure the team’s entire

workload is completed daily.

• Perform other duties as required.

Job Type: Full-time

Salary: $13.00 to $14.00 /hour

Job Types: Full-time, Part-time

Salary: $13.00 to $14.00 /year

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

License:

• HVAC (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Paid time off
• Flexible schedule

Hours per week:

• 30-39

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused