- Project management
- Customer service
- Disaster recovery
- Certified Supply Chain Professional
- TCP
The IBM Mainframe systems programmer (IT Engineer IV) will support MoneyGram's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will lead and manage projects, participate in vendor management, create/maintain documentation, and create standards and documentation. Performs Technology Lifecycle management duties, presenting proposals/solutions to management through executive layers, and participate in the budget process along with management. The incumbent will work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments. The incumbent will also provide mentorship and leadership to junior members of the engineering team.
Primary Responsibilities
IBM mainframe system programming fulltime in software installation and maintenance of CICS Transaction Server for z/OS, CICSPLex System Manager (CPSM) and IBM MQ
Support and maintain IBM Omegamon for CICS, IBM Tools IDz, Debug, File Manager and Fault Analyzer
Vendor software installation and maintenance of SDS CAFC, CA VIEW, MacKinney SWAP and MENU, Adaptigent (formerly GT Software) BMSGT, Micro Focus Reflection Desktop & MSS and ORACLE Adapters
Partners with Enterprise Architects to determine future needs; participate in planning sessions with Technology Lifecycle Managers to determine how to meet future requirements. This includes researching industry trends, understanding what technology products are available, and making a business case for pursuing or not pursuing a particular technology product in the future.
Presents proposals/solutions to management through executive layers and participates in the budget process along with management.
Designs and builds technology environments to proper standards with associated documentation and processes and aligned to business requirements. This includes leading and managing projects in adherence with the PMO framework, participating in vendor management, creating/maintaining documentation, and helping to create standards and documentation.
Develops and reports metrics and KPIs as appropriate.
Gathers requirements from end-users and other key stakeholders to ensure that existing and new technology solutions are in alignment with business needs and Enterprise Architecture defined technology capabilities.
Partners with Application Development teams on common projects and goals. This may include, but not limited to: deployment and management of appropriate components through the SDM lifecycle, optimization for specific platforms and physical configurations, performance tuning, and oversight of deployment into each environment.
Utilizes best practice for how products should be prepared before they are released to production.
Within this process, Engineers are accountable for working with Operations and defining installation, configuration, and provision processes and standards, as well as types of instrumentation required to administer, monitor performance, and troubleshoot problems.
Assists IT Operations to analyze data related to supported systems (including critical events) and makes recommendations.
Provides on-call support as an escalation point from level 2 Operations teams, or in SEV1 situations.
Performs other duties as assigned.
Qualifications
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
Education
Minimum Required: Bachelors' degree
Experience
7-10 years' IT Operations and/or Engineering experience with increasing levels of responsibility.
7-10 years' proven customer service experience, and must communicate clearly, courteously, and professionally in person and over the phone.
Essential Skills
Knowledge and experience in z/OS DFSMS VSAM, VTAM, TCP/IP, TSO/ISPF, SDSF, SMPE, RMF, Unix System Services, RACF, IBM Support (formerly IBMLINK)
Vendor software installation and maintenance of SDS CAFC, CA VIEW, MacKinney SWAP and MENU, Adaptigent (formerly GT Software) BMSGT, Micro Focus Reflection Desktop & MSS and ORACLE Adapters
Excellent problem-solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
In-depth understanding of the criticality of existing environments when leading/managing projects, software and/or hardware as it relates to the business needs, customers, partners, and staff.
Knowledge of the inputs and outputs associated with the data, software and/or hardware technology.
In depth knowledge of the technology this position represents, including all aspects/activities required to maintain system stability and optimal performance.
Excellent written and oral communication skills.
Ability to communicate technical information to nontechnical personnel.
Ability to prioritize and handle multiple tasks.
Availability to participate in on-call support as an escalation point from IT Operations or in high-severity incident situations for a 24/7 operation.
Disaster Recovery planning and implementation.
Strong project management skills.
Mentor and leadership qualities.
#LI-REMOTE
Primary Location: United States of America-Texas-Dallas
Work Locations: VIRTUAL EMPLOYEES
Job: IT Engineering
Organization: Information Technology
: Full-time
Travel: No
Job Posting: Jun 24, 2022, 11:27:38 AM