Please complete your application before April 30th, 2021. Our team will review applications on a rolling basis so we encourage you to apply early.
This role is not eligible for immigration sponsorship.
Complete the below questions (please keep total word count to 500 words or less) and combine with your resume to create one attachment (this should be added to the "Resume Section" listed below):
Why are you interested in an IT apprenticeship at Google?
What are you most excited about in the IT space, and why?
How have you learned about the tech space?
At Google, we believe that a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. Tell us about your background and experiences (e.g. volunteer work/club participation/extracurricular activities) and how they make you unique.
Rank your location preferences in order: Austin, TX; New York, NY; Sunnyvale, CA.
Click on the “Apply” button on this page to provide the following required materials in the appropriate sections (PDFs preferred):
In the “Resume Section:” attach an updated resume AND answers to the short answer questions (please upload the resume and responses together as ONE document) in English.
In the “Education Section:” attach a current unofficial or official transcript in English. (Under “Degree Status,” select “Now attending” to upload a transcript.)
For any students who have not yet received their high school transcript or GED, please attach a PDF with your expected date of degree completion and school information (this can be unofficial and doesn’t need to be provided by your school).
Note: By applying to this position your application is automatically submitted to the following locations: Sunnyvale, CA, USA; Austin, TX, USA; New York, NY, USA
High school degree or GED equivalent.
Experience in customer service roles.
Less than 1 year of relevant working IT/tech experience.
6 months of exposure to an IT or a related technical field (i.e. personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc).
Passion and/or experience with technology, demonstrated through extracurricular activities, hobbies, personal projects or online coursework.
Ability to work independently and within a team framework.
Willingness to navigate ambiguous tasks, find suitable solutions and seek help/advice where appropriate.
Effective communication, and organizational skills, proactive, self-motivated, positive attitude, and excellent customer service capabilities.
About the job
The Google IT Apprenticeship is a 12-month program offering training and development of individuals looking to start a career in IT. We aim to build a pipeline for the next generation of IT and operations engineers, actively bridging the gap between technical employment and education. As an IT Apprentice at Google, you'll develop the skills you need to become an IT Support Professional. Your team provides the front line user support for all of our internal tools and technologies.
You'll join a team at Google and will be assigned to a manager and a mentor for the duration of your 12-month apprenticeship. You will start in August 2021, rotating between our academic partner and providing IT Support at Google for further training and hands-on experience during your apprenticeship.
You will have the opportunity to work alongside a team of Googlers (yes, that’s people working at Google!) to solve real life problems. You'll learn how to apply problem solving skills to real life challenges, pick up new technical skills such as troubleshooting multiple computing platforms, data gathering and analysis, automating repetitive tasks, remote infrastructure and fleet management, IT security and policies, and other industry practices.
We will equip you with everything you need to know to support our users, and you'll receive specialized training in networking, infrastructure and multi-platform system administration, and you will develop further skills through hands-on experience in communication technology (video and voice), hardware, mobile devices and project management.
Google aspires to be an organization that reflects the globally diverse audience that our search engine and tools serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas and cultures lead to the creation of better products and services. Interacting with people in all parts of the company will give you insight into our unique enterprise and corporate culture.
Help support internal infrastructure escalating issues to appropriate teams as needed.
Help support internal employees on all of their IT needs across a variety of platforms, including ChromeOS, Mac, Linux, Windows, iOS, and Android.
Attend required training and participate in mentoring sessions as specified.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.