This person will be part of the Applications Group within the Genesys Development Department and work in Indianapolis, IN. Design and implement web user interfaces and backend components. These components are responsible for initial customer setup and billing for Genesys’s cloud-based call center product.
Work with Product Managers and UX Designers/Architects to establish the requirements for user interfaces, often working from wireframes, mock-ups, or prototypes, and build those UIs with anticipation of automated testing leveraging tools like Selenium.
Develop APIs that will support both customer-facing and Genesys-only UIs and reports.
Engage teams in the sales, marketing, and finance departments to identify opportunities for streamlining the onboarding of new customers and invoicing.
Work closely with QA / Test team members to help them understand the requirements, edge cases, and limitations of the features to be tested.
Experience contributing to an open source project or experience with and a willingness to commit code via pull requests subject to code review by the team.
Strong understanding of web client interactions with REST/Ajax services.
Be motivated to learn new technologies and techniques
5 years experience preferred.
Experience with any or all of Git, nodejs, jasmine, & requires.
Experience with Node.js for server-side components preferred.
Experience in Linux operating environments desired.
Experience in cloud-environments (AWS, OpenStack, etc., with an initial preference for AWS) preferred.
Good verbal and written communication skills.
Bachelor’s degree in Computer Science or related discipline.
Familiarity with back-end technologies, including SOA, Restful interfaces, tiered application development, SQL, NoSQL (Hadoop, Redis, Couchbase, etc.) is helpful.
Unit Testing and Integration Testing
Contributions to Open-source software projects
Communicates regularly with peers and management
Uses computer frequently
Legally eligible to work in the U.S.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.