Field Service Engineer-Food Processing Equipment
Anritsu Infivis Inc
Elk Grove Village, IL
Anritsu Infivis Inc. , the industry leader in inspection and detection equipment for the food and pharmaceutical industries, seeks a self-driven Field Service Engineer to join our team. The Field Service Engineer acts as the immediate technical support for any and all field service and equipment issues on site or via phone support to customers or colleagues. The right candidate will have five years of field service work, experience resolving electrical and mechanical machine issues, and the interpersonal abilities to act as the face of the company. This role requires up to 75-85% travel and necessitates the capacity to work independently. Candidates with an electrical/mechanical background and/or a military background are highly encouraged to apply. The best candidate for this position would ideally be based in Elk Grove Village, IL.

Our highly regarded, cutting-edge inspection equipment is in demand by our quality-minded customers. While packaging and inspection equipment experience is beneficial, we are willing to train ambitious and technically savvy sales professionals on the nuances of our industry. This role will provide highly motivated candidates passionate about learning ample opportunity to advance their career.

To the right Field Service Engineer, we offer:
Competitive compensation and bonus potential
Medical, dental, and vision insurance
Short and Long-Term disability and Group Life insurance
401(k)
Mileage reimbursement
Company laptop/tablet and cellphone
Professional growth with a stable, thriving company

Since 2005, Anritsu Infivis had been a technology driven company that designs and manufactures inspection and detection equipment for the food and pharmaceutical industries. Formed in Japan, Anritsu has expanded its tradition of advancing quality control programs across the globe with innovative and reliable product inspection solutions for over 50 years. Anritsu’s best-in-industry X-Ray, Checkweighing, and Metal Detection technology maximize the performance of our customers'quality control programs. With over 130,000 installations globally, we are at the forefront of technology exceeding the highest standards of product safety and compliance. For more about us, please visit our website at https://www.anritsu.com/en-US/infivis .

Duties and Responsibilities for the Field Service Engineer:
Acts as immediate technical support for any and all field service issues on site or via phone support to customers or c olleagues
Troubleshooting
Completing planned preventative maintenance on machines
Ensuring that the equipment is properly configured to the customer's required application
Provides on-site and off-site customer training
Supports sales representatives and other independent services to maintain a high level of service for our Anritsu customers
Tests and repairs equipment to ensure that product specifications are met
Functions as the liaison with OEMs on system communications
Assists with management of the Anritsu showroom, demo equipment, and maintenance requirements
Assists with system demonstrations, acceptance testing, and sales calls
Completes X-Ray product testing and writes a corresponding report for the customer as required
Networks for new sales channel organizations in open territories
Manages emails, task lists, maintenance data documentation, and calendars in Outlook, Excel, Word, CRM
Uses a variety of hand and power tools and electric meters in performing duties including Precision Measurement Devices for State/Federal RSO regulations
Complies with safety regulations and maintains clean and orderly work areas

Requirements for the Field Service Engineer:
Five years of experience in a customer service / field service work environment
Experience diagnosing, troubleshooting and repairing electrical and mechanical machine issues
Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering, or similar technical education through the military
Travel up to 75-85% overnight travel during the workweek
Experience in using electrical test equipment (oscilloscope, multi-meter and tachometer) on a regular basis
Intermediate level experience in Microsoft Applications such as Word, Excel, and PowerPoint
Ability to interpret circuit diagrams and manufacturing drawings in AutoCAD and Solidworks
Experience in CRM and ERP environments
Familiarity with food processing industry is ideal, but not required
Ability to meet the physical requirements of position duties