The Infrastructure Engineer is responsible for the operational integrity of ACHE's Information Technology networks, systems, and services, ensuring the reliable day-to-day operations of ACHE's critical Information technology infrastructure. The Infrastructure Engineer designs, implements, and administers secure, scalable, reliable, and resilient infrastructure solutions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Lead campus wide work initiatives and projects as it related to IT infrastructure.
Define improvements, increased system reliability and performance.
Support multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
Act as the technical liaison within the IT team providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability
Participate in short and long-term planning efforts with stakeholders and IT groups.
Integrate solutions with other applications and platforms based on engineering requirements.
Develop scripted solutions and automation.
Coordinate changes across multiple systems ensuring multi-system compatibility.
Ensure operational integrity of infrastructure systems through backups, patch management and hot fixes.
Recommend changes/enhancements for improved systems availability, reliability, and performance.
Recommend and document the implementation of tools and back-end utilities to provide capacity planning management.
Create plans to evolve infrastructure systems to reduce cost and improve system dynamics.
Lead problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems.
Recommend and implement software or hardware changes to rectify problems or address improvement opportunities.
Report and resolve security issues when appropriate and gathers required information.
Make recommendations to improve security and participates in investigations as needed.
Participate in the design, implementation, and execution of disaster recovery plan for infrastructure solutions.
Implement, configure, and manage telecom/network hardware and software components.
Maintain structured cabling systems, WAN, LAN, Wireless Networks, remote access, VPNs and connectivity protocols.
Analyze data from monitoring activities and defines comprehensive, system wide improvements.
Coordinate daily with multiple vendors ensuring adherence to contracted SLAs.
Work with management on location specific budgets, forecasts, and monthly expenses.
Manage infrastructure contracts with external vendors.
Demonstrate the highest standard of professionalism and ethical behavior in all aspects of personal and professional actions and performance.
Provide comradery based on ethics and principles as they relate to the IT activities of ACHE.
Demonstrate a sensitivity to, and understanding of the diverse academic, cultural, and ethnic backgrounds of faculty, staff, and students.
Provide service to the college community and students through serving on ACHE department committees and participating in community outreach events and professional groups as assigned by IT leadership.
Demonstrate adaptability and the willingness to assist the college in fulfilling its mission and vision through IT duties and/or perform special duties as assigned.
Other duties as assigned by IT leadership or his/her designee.
QUALIFICATIONS AND CREDENTIALS
Education and Experience
Two-year technical degree in related field
Five years (5) progressive experience in delivery of high-quality technology assets
Windows Server and Active Directory experience
Virtualization experience - VMWare
Experience with Cloud platforms - MS Azure, 0365
Knowledge of server, SAN and NAS hardware and management
Knowledge of switch, router and firewall hardware and implementation
Experience with backup systems and technologies
Ability to convey technical issues and material to a non-technical audience
Bachelor's degree in related field.
Seven years (7) progressive experience in delivery of high-quality technology assets
Cisco Certified Network Associate (CCNA) certification
VMWare Certified Professional (VCP) certification
Required knowledge, skills, and abilities
Proficiency in infrastructure, servers, storage and data center terminology.
Advanced knowledge of advanced troubleshooting skills and diagnostic skills.
Ability to read, analyze and interpret computer programs and make sound decisions.
Excellent communication skills.
Ability to present complex concepts in a clear and concise manner.
Ability to prioritize, delegate, and monitor multiple tasks and assignments.
Strategic planning of infrastructure and application processes.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension
ACHE is in full compliance with American with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for most positions at the college.
Ability to orally communicate effectively with others.
Ability to work cooperatively with colleagues and supervisory staffs at all levels.
Ability to understand oral and written information, using the English language, and organize thoughts and ideas into effective forms of communication.
Ability to make decisions that create moderate to significant impact on the immediate work environment, as well as outside contributors.
Possess public communication skills that allow professional representation of ACHE to a variety of business and community customers and associates.
Strong organizational skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Physical and Sensory Abilities
May be exposed to short, intermittent; and/or prolonged periods of sitting and/or standing in performance of job duties.
May be required to accomplish job duties using various types of equipment/supplies to include, but not limited to pens, pencils, calculators, computer keyboards, telephone, etc.
May be required to transport oneself to other campus offices, conference rooms, and on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.
May require significant travel or work away from campus.
Requires attendance at events representing ACHE both within as well as outside of the college setting.
Frequently required to work at a desk, conference table or in meetings of various configurations.
Frequently required to see for purposes of reading material.
Frequently required to hear and understand speech at normal levels.
Occasionally required to lift items up to 100 lbs.
Frequently required to operate office and presentation equipment.
If you need assistance in the application process because of a disability, or for any other reason, please contact Barbara Jetton, director of Human Resources, at 479.308.2291 or email@example.com.
Arkansas Colleges of Health Education is an equal opportunity employer.