Microcomputer/Network Specialist I
Workplace Alaska
Anchorage, AK
The Department of Administration, Office of Information Technology (OIT), on behalf of the Department of Public Safety (DPS), is looking for a talented and highly motivated individual to serve as a Microcomputer/Network Specialist I in DPS' headquarters.

This position is based out of Anchorage and will require occasional to frequent travel to maintain consistent, dependable, and secure operations of the DPS LAN/WAN network and associated resources.

We are seeking an individual with a high level of commitment to customer service as well as excellent initiative and interpersonal skills. The successful applicant will embrace learning new technologies and possess skills that enable them to adapt to a dynamic and changing work environment. You should be prepared to fully discuss these qualities in your cover letter and in-person if you are selected for an interview. The successful applicant is a dependable, energetic, and self-motivated individual who thrives in a busy, small team environment and is eager to utilize and improve upon their technical skills and abilities. Applicants for this position need to be able to routinely lift and move up to 50 pounds in sometimes loud and dusty environments. It is expected that the roles and responsibilities of this position will evolve and grow with the incumbent, paving the way for professional growth and development.

Duties include:
This position will provide critical network, desktop, and user technical support for DPS and other state and federal law enforcement agencies. These duties include (but are not limited to); acquiring, deploying, maintaining, and retiring computer, server, and network hardware and peripherals; administering user accounts and access controls utilizing tools such as Active Directory and Lightweight Directory Access Protocol; and maintaining firewalls, switches, and routers.

Additionally, this position works closely with senior network administrators, network technicians, and programmers to provide a high degree of customer service for DPS. The incumbent will interact daily with State and Wildlife Troopers, Fire Marshalls, Village Public Safety Officers, and other local law enforcement agencies to provide critical hardware and software support for the various public safety systems that DPS supports.

This position may also work to assist the Data Processing Manager in the administration of larger more complex networks, including other duties as assigned.

If you feel that you have the skills and personality that would make you a good fit for our organization, we are interested in hearing from you! Please be sure to include a cover letter that outlines how you meet the requirements of this position.

The desired traits for this position include the following Knowledge, Skills, Abilities and Experience (These traits MUST be documented in your cover letter.):

Thorough knowledge of troubleshooting techniques for peripherals, network equipment, and associated computers, is required;
Demonstrated knowledge of microcomputer hardware and networking technology, is required;
Working knowledge of scripting languages; such as Bash, PowerShell, or Batch, is required;
Recent experience supporting a large customer computing environment, is required;
Strong experience supporting remote users via phone and remote administration software such as SCCM, LANDesk, etc., is required;
Strong communication skills, especially while communicating with non-technical users, is required;
Experience with FirePower or Cisco IOS, is desired;
Working knowledge of Microsoft Windows Active Directory environments, is desired;
Experience working with modern Microsoft Windows operating systems, is desired;
Experience administering a virtual server or desktop environment (e.g. VMWare, Citrix, etc.), is desired;
Experience with incident tracking or ticketing software, is desired.

Special Note:
APSIN statement Employment with Office of Information Technology is contingent upon successfully completing and maintaining an APSIN background check and security clearance conducted by the Department of Public Safety. Fingerprinting is required.

MINIMUM QUALIFICATIONS:
Two years work experience in which the primary responsibility of the position was maintenance, control and administration of the employer's network(s). This is equivalent to Microcomputer/Network Technician II with the State of Alaska.

Substitution:
1. A Bachelor's degree from an accredited college with a major in Computer networking, electrical engineering, data communication, computer science or a closely related field may substitute for the required work experience;
OR
2. Satisfactory completion of twelve (12) semester units of college coursework in computer networking or electrical engineering will substitute for one year of the required work experience on a one-semester credit equals one-month basis. Equivalent training in the fields of study listed above from a trade or technical school or the military, may similarly be substituted, where 12.5 hours in the classroom or 25 hours in a laboratory setting equals one semester hour.

Special Note:
For some positions in this job class series a background investigation including fingerprinting may be required.

ADDITIONAL REQUIRED INFORMATION:
**INFORMATION REGARDING YOUR APPLICATION**

COVER LETTER REQUIREMENTS
Please read this section carefully - applicants that do not follow the cover letter instructions will not be considered further in the application process! A cover letter is required for this position. The cover letter must be written in a standard business format and highlight your knowledge, skills, abilities, and experience as they pertain to the demonstrated knowledge, skills, abilities, and experience listed in the job description above. Your cover letter must also explain how you meet the minimum qualifications for this job classification.

Your cover letter will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

ATTACHMENTS
Please attach the required documents to your application before submitting it online or, if unable to attach to your application, submit your application online and fax them to the contact number provided in the job posting.

The following attachments are required at the time of application:

A professionally formatted cover letter – please see cover letter information above for more information.
Any documents necessary to show proof of meeting the minimum qualifications (e.g. transcripts, etc.)
A resume with complete job history, including the names and current telephone numbers of previous employers.

INTERVIEW
Applicants invited for an interview will be required to provide the following at the time of interview:
List of three (3) professional references including current daytime phone numbers.
Copies of your two (2) most recent performance evaluations or two (2) letters of professional reference.
Samples of your writing skills such as user guides, documentation, or training materials you have developed.

RESIDENT REQUIREMENT
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission (including account creation) or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position, please contact the hiring manager listed in the Contact Information section below.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

CONTACT INFORMATION:
Name: Denali Garcia
Telephone: (907) 269-5568
Email: denali.garcia@alaska.gov