- Time Management
- Research Experience
- Microsoft SQL Server
Do you have a passion for technology paired with a drive to be customer facing? Do you enjoy solving highly technical problems? Do you enjoy working in an environment where no day is the same as the previous one? Do you have a Top Secret Security Clearance?
WHAT PROBLEMS WILL YOU BE SOLVING?
Calabrio Professional Services (CPS) is looking for a highly motivated Implementation Engineer for our Government practice who will help the company successfully deploy our Workforce Optimization (WFO) and Analytics Suite for Government customers. This position provides a wide variety of opportunity, requiring use of tools, software and technology to solve problems. Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers.
WHAT SKILLS WILL MAKE YOU SUCCESSFUL?
Deploy and configure Calabrio’s underlying platform that its WFO Suite of products runs on
Self-directed and able to work independently to meet deadlines
Knowledge of Microsoft Windows Server operating systems and associated technologies
Knowledge of Linux OS’s and associated technologies
Knowledge of Microsoft SQL installation and configuration, as well as best practices
Knowledge of networking, network load balancers and various networking tools
Knowledge of Apache web servers and SSL certificates
Knowledge of virtualized environments
Ability to troubleshoot issues within the above systems and consult on corrective measures
Validate solution designs and consult on system architecture
Provide remote and/or onsite support for software installations
Develop and review CPS best practice implementation processes
Document field-discovered software defects for software development teams
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong research and consultative skills
Server Administration experience a plus
Knowledge of Microsoft Office products a plus
Participate in on-call rotation
WHAT IS REQUIRED FOR YOU TO APPLY?
Top Secret Security Clearance
Located near the Washington, DC area preferred
4-year degree preferred
1-2 years Network Administration experience
Ability to travel (80%)
Experience in Contact Center applications preferred
Experience with Telecommunications technology a plus
1+ years’ experience in IP technology preferred
CCNA/CCNP a plus
WHAT VALUES ARE IMPORTANT TO CALABRIO?
Collaboration amongst teams
Open communication across the company