Job Description Summary
French version to come!
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Roles and Responsibilities
All on site life extensions, repairs and inspection-related service activities able to be performed at customer site includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics
Includes direct people management responsibility including staffing and performance development.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking.
Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience.
May lead small projects with low risks and resource requirements.
Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience on Major Component Exchanges and / or field services on Wind Turbines)
Minimum of 3 years of advanced experience in the Services & On Site Services.
Ability and willingness to climb wind turbine generators and work at heights as needed.
Ability and willingness to travel up to 25 – 50% both internationally and domestically, including weekends and holidays.
Excellent oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Excellent sense of ownership and personal accountability
Customer service mindset.
Ability to motivate support groups and convey urgency in customer needs and concerns
Relocation Assistance Provided: No